Povezanost razine emocionalne inteligencije i zadovoljstva poslom

master's thesis

• Title (english): The relationship between the level of emotional intelligence and job satisfaction
• Author: Nermina Hafizović
• Mentor: Ana Aleksić (mentor); MBZ: 286476
• Committee member: Ana Aleksić (predsjednik povjerenstva)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Committee member: Ivana Marić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2021-02-16, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Emocionalna inteligencija je sve aktualnija tema u poslovnom svijetu zbog svojih pozitivnih obilježja, odnosno zbog prednosti koje u organizaciju donose zaposlenici s višim razinama emocionalne inteligencije. Emocionalno inteligentnije osobe imaju razvijenije sposobnosti prepoznavanja, razumijevanja i upravljanja emocijama na temelju kojih lakše komuniciraju i surađuju s drugim ljudima u svom okruženju. Organizacije sve više prepoznaju važnost emocionalne inteligencije jer su zaposlenici njihovi najvažniji resursi, a zaposlenici s višim razinama emocionalne inteligencije pokazuju bolju uspješnost i produktivnost u svom poslu te veće zadovoljstvo poslom. Zadovoljstvo poslom je multidimenzionalni koncept koji se odnosi na pozitivno percipiranje posla i svega ostalog što je vezano uz posao u organizaciji. Zaposlenici koji su zadovoljni svojim poslom pokazuju bolju angažiranost i više truda ulažu u obavljanje svojih zadataka. Stoga je cilj ovog rada istražiti pokazuju li pojedinci s višim razinama emocionalne inteligencije i zadovoljstvo poslom, jer su oba područja od velikog značaja za sve u organizaciji. Empirijsko istraživanje o povezanosti razine emocionalne inteligencije i zadovoljstva poslom provedeno je pomoću anonimnog elektronskog anketnog upitnika na uzorku od 218 zaposlenih žena i muškaraca. Anketni upitnik se sastojao od dva dijela, a prvi dio upitnika je utvrdio razinu emocionalne inteligencije ispitanika, a drugi dio razinu zadovoljstva poslom. Na temelju dobivenih rezultata istraživanja može se zaključiti kako postoji povezanost između razine emocionalne inteligencije i zadovoljstva poslom.

Abstract (english)

Emotional intelligence is an increasingly present topic in the business world because of its positive characteristics and benefits that employees with higher level of emotional intelligence bring to the organization. Emotionally intelligent people have more developed abilities to recognize, understand and regulate emotions based on which they can more easily communicate and collaborate with other people in their environment. The importance of emotional intelligence is increasingly recognized by the organizations because employees are their most important resources, and employees with higher level of emotional intelligence show better performance and productivity in their work and also job satisfaction. Job satisfaction is a multidimensional concept that refers to the positive perception of work and everything else related to the work in the organization. Employees who are satisfied with their work show better engagement and invest more effort in performing their tasks. Therefore, the aim of this study is to investigate whether individuals with higher level of emotional intelligence show higher job satisfaction, because both areas are of great importance to everyone in the organization.
Empirical research on the relationship between the level of emotional intelligence and job satisfaction was conducted using an anonymous online survey on a sample of 218 employed women and men. The survey questionnaire consisted of two parts, the first part of the questionnaire determined the level of emotional intelligence of the respondents, and the second part the level of job satisfaction. Based on the obtained research results, it can be concluded that there is a relationship between the level of emotional intelligence and job satisfaction.

• Keywords: emocionalna inteligencija; zadovoljstvo poslom; zaposlenici
• Keywords (english): emotional intelligence; job satisfaction; employees
• Language: croatian
• URN:NBN: urn:nbn:hr:148:840062
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-02-16 14:06:14