Povezanost emocionalne inteligencije menadžera i upravljanja stresom kod zaposlenika tijekom pandemije uzrokovane COVID-19 virusom

master's thesis

• Title (english): The relationship between managers' emotional intelligence and employee stress management during the pandemic caused by COVID-19 virus
• Author: Borna Milinković
• Mentor: Maja Klindžić (mentor)
• Committee member: Maja Klindžić (predsjednik povjerenstva)
• Committee member: Nina Pološki Vokić (član povjerenstva)
• Committee member: Lana Cindrić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2021-09-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Poslovni svijet se u proteklih godinu dana suočio s velikim problemom uslijed pandemije izazvane COVID-19 virusom, koja je sa sobom donijela različite izvanredne okolnosti i brojne izazove, te je od menadžera i zaposlenika zahtijevala prilagodbu na novonastalu situaciju. U takvim okolnostima, neravnoteža između različitih zahtjeva menadžera i sposobnosti zaposlenika u izvršavanju tih zahtjeva može utjecati na pojavu stresa kod zaposlenika, koja kroz vrijeme može imati teške posljedice za zaposlenike i za cijelu organizaciju. Značajnost emocionalne inteligencije menadžera tu dolazi do izražaja jer podrazumijeva socijalne i emocionalne vještine koje su ključne u prepoznavanju i učinkovitom djelovanju prema različitim stresnim situacijama s kojima se suočavaju njihovi podređeni.
Cilj diplomskog rada je objasniti i definirati pojmove stresa i emocionalne inteligencije, te utvrditi povezanost između njih, odnosno povezanost emocionalne inteligencije menadžera mjerene kroz 4 dimenzije emocionalne inteligencije i percipirane razine stresa kod zaposlenika u novim uvjetima poslovanja tijekom razdoblja pandemije izazvane COVID-19 virusom.
Istraživanje je provedeno na uzorku od 164 zaposlenika, odnosno osoba koje su bile u radnom odnosu za vrijeme COVID-19 pandemije, i to korištenjem već postojećih instrumenata kao što su skala emocionalne inteligencije – WLEIS, LAL1 upitnik emocionalne inteligencije i indeks profesionalnog stresa – OSI.
Prema rezultatima istraživanja može se zaključiti da ispitanici osjećaju prosječni i blago iznadprosječni stres u novim uvjetima poslovanja tijekom pandemije uzrokovane COVID-19 virusom. Također, može se zaključiti da postoji umjereno jaka i negativna povezanost između emocionalne inteligencije neposredno nadređenih menadžera i percipiranog stresa kod zaposlenika na radnom mjestu za vrijeme pandemije uzrokovane COVID-19 virusom.

Abstract (english)

The business world has faced a major problem in the past year due to the pandemic caused by the COVID-19 virus, which brought various extraordinary circumstances and numerous challenges, and required managers and employees to adapt to new ways of dealing with stress. In such circumstances, an imbalance between different requirements of managers and the ability of employees to fulfill these requirements can affect the occurrence of stress in employees, which over time can have severe consequences for employees and for the entire organization. The importance of managers' emotional intelligence comes to the fore here because it contains social and emotional skills that are crucial in recognizing and effectively responding to the various stressful situations faced by their subordinates.
The aim of the thesis is to explain and define the concepts of stress and emotional intelligence, and determine the relationship between them, that is the relationship of emotional intelligence of managers measured through 4 dimensions of emotional intelligence and perceived stress levels in new business conditions during the pandemic caused by COVID-19 virus.
The research was conducted on a sample of 164 employees, i.e. persons who were employed during the COVID-19 pandemic, using already existing inventories such as the scale of emotional intelligence – WLEIS, LAL1 questionnaire of emotional intelligence and occupational stress index – OSI.
According to the results of the research, it can be concluded that the respondents feel average and slightly above-average stress in the new business conditions during the pandemic caused by the COVID-19 virus. Also, it can be concluded that there is a moderately strong and negative association between the emotional intelligence of immediate superiors and perceived stress in employees in the workplace during a pandemic caused by the COVID-19 virus.

• Keywords: emocionalna inteligencija; menadžeri; stres; COVID-19; pandemija
• Keywords (english): emotional intelligence; managers; stress; COVID-19; pandemic
• Language: croatian
• URN:NBN: urn:nbn:hr:148:719126
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-13 09:56:54