Analiza zadovoljstva zaposlenika radom u timovima na daljinu za vrijeme pandemije Covid-19

master's thesis

• Title (english): Analysis of employee satisfaction with remote teamwork during Covid-19 pandemic
• Author: Petra Lopac
• Mentor: Mislav Ante Omazić (mentor)
• Committee member: Rebeka Danijela Vlahov Golomejić (predsjednik povjerenstva)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2021-09-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Pandemija virusa Covid-19 prisutna je u svakom segmentu života ljudi u posljednjih gotovo dvije godine te je izravno djelovala na prilagodbu i razvoj novih i prilagođenih načina provođenja poslovanja u sadašnjim uvjetima. Izrazito jak pritisak stavljen je na zaposlenike, koji su primorani prilagoditi se novonastalim uvjetima rada, prvenstveno se misli na rad od kuće, pritom ostvarujući uspješnost poslovnog te kvalitetu privatnog života koje će između ostalog utjecati na njihovo zadovoljstvo na radnom mjestu.
Timski rad važan je segment poslovanja svake organizacije, ali i jedna od ključnih kompetencija zaposlenika u današnje vrijeme, upravo zato što na putu prema ostvarenju zajedničkog cilja udružuje sve članove, njihova znanja i vještine. Novonastale okolnosti potaknule su promjene u radu timova koji sada u sve većoj mjeri djeluju na daljinu bez izravnog kontakta članova, a cjelokupan rad više nego ikada ovisi o modernoj tehnologiji.
Teorijski dio rada sadržava dva poglavlja. U prvom poglavlju definira se koncept timskog rada koji uključuje pojmovno određenje te opis komunikacije kao jednog od najvažnijih segmenata timskog rada. Također se navode ključni čimbenici uspješnosti timova te izazovi povezani s timskim radom na daljinu. Drugo poglavlje odnosi se na zadovoljstvo zaposlenika na radu, pojmovno određenje te uzroke i posljedice istog, dok se naglasak stavlja na zadovoljstvo zaposlenika radom u timovima.
Empirijski dio rada usmjeren je na ispitivanje zadovoljstva zaposlenika pojedinim elementima timskog rada na daljinu. Empirijsko istraživanje je provedeno pomoću anketnog upitnika koji je distribuiran elektronskim putem zaposlenicima organizacije koja provodi virtualni timski rad. Dobiveni rezultati istraživanja pokazuju da su zaposlenici odabrane organizacije zadovoljni radom u timovima na daljinu za vrijeme pandemije Covid-19.

Abstract (english)

The Covid-19 pandemic has been present in every segment of people's lives for almost two years. It influenced the adjustment and development of new and adapted ways of doing business in current conditions. Immense pressure was placed on the employees who were forced to adapt to the new work conditions. Primarily it means work from home while achieving success in the business and quality in the private life which will consequently affect their satisfaction at their workplace.
Teamwork is an important segment of every organization but also one of the core competencies of employees today. That is because it brings together all members, their knowledge and skills on the path to achieving a common goal. New circumstances have prompted changes in the work of teams that are now increasingly working remotely without direct contact with members, and overall teamwork depends more than ever on modern technology.
The theoretical part of the paper consists of two chapters. The first chapter, which defines the concept of teamwork, includes a description of communication as one of the most important segments of teamwork. This chapter also includes key success factors of teams and challenges connected with virtual teamwork. The second chapter refers to employee job satisfaction and includes conceptual definition, causes, and consequences of employee job satisfaction and employee satisfaction with working in teams.
The empirical part of the paper has focused on examining employee satisfaction with individual elements of remote teamwork. The empirical research was conducted using a survey questionnaire that was distributed electronically to employees of the selected organization which conduct virtual teamwork. The research results show that the employees of the selected organization are satisfied with remote teamwork during the Covid-19 pandemic.

• Keywords: pandemija Covid-19; zadovoljstvo zaposlenika; timski rad; timski rad na daljinu
• Keywords (english): Covid-19 pandemic; employee satisfaction; teamwork; virtual teamwork
• Language: croatian
• URN:NBN: urn:nbn:hr:148:409547
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to authenticated users
• Created on: 2021-09-20 12:37:35