Postojeći problemi u krajnjoj dostavi Web prodavaonica u RH i moguća rješenja

master's thesis

• Title (english): Existing problems in Web stores Last mile deliveries in Croatia and possible solutions
• Author: Mario Budimir
• Mentor: Jasna Prester (mentor)
• Committee member: Sanda Soucie (predsjednik povjerenstva)
• Committee member: Blaženka Knežević (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2022-09-06, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Krajnja dostava predstavlja zadnji korak u opskrbnom lancu. Krajnja dostava ima veliki utjecaj
na proces proizvodnje proizvoda i stavljanje tih proizvoda na raspolaganje kupcima jer takav
proces jako ovisi o krajnjoj dostavi. Krajnja dostava dobiva na sve većoj važnosti te olakšava
preuzimanje robe jer se kupcima roba dostavlja na kućnu adresu. Krajnom dostavom se nastoji
kupcima dostaviti roba u što kraćem vremenskom periodu i uz što manje troškove. Prilikom
dostave javljaju se brojni problemi, koji mogu biti vezani uz probleme s kupcima, dostavnom
službom, te problemi vezani uz cijenu, vrijeme i mjesto isporuke.
U ovom diplomskom radu putem anketnog upitnika na uzorku od 66 Web prodavaonica, ispitano
je sa kakvim se problemima susreću Web prodavaonice. Rezultati ankete su prikazani grafovima,
te su na kraju predložena moguća rješenja za navedene probleme.

Abstract (english)

Last mile delivery (LMD) is the last step in the supply chain. LMD has a great impact on the
process of product production and making these products available to customers because such a
process is highly dependent on Last mile delivery. LMD is gaining in importance and makes it
easier to pick up goods because the goods are delivered to customers' home addresses. With the
LMD, it strives to deliver the goods to the customers in the shortest possible time and with the
lowest possible costs. During delivery, there are many problems, which can be related to
problems with customers, delivery service, and problems related to price, time and place of
delivery.
In this paper, through a questionnaire on a sample of 66 Web stores, it was examined what
problems Web stores face. The results of the survey are presented in graphs, and at the end
possible solutions to these problems are proposed.

• Keywords: krajnja dostava; kupci; problemi; proizvodi
• Keywords (english): Last mile delivery; customers; problems; products
• Language: croatian
• URN:NBN: urn:nbn:hr:148:276077
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2022-09-06 12:53:05