Upravljanje sukobima u agilnim projektnim timovima u IT industriji

master's thesis

• Title (english): Conflict management in agile project teams in the IT industry
• Author: Maria Klarić
• Mentor: Rebeka Danijela Vlahov Golomejić (mentor)
• Committee member: Nina Pološki Vokić (predsjednik povjerenstva)
• Committee member: Mislav Ante Omazić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2022-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

S obzirom da se zadnjih par desetljeća tehnološka industrija rapidno razvila, tako su se razvile
i nove metode upravljanja projektima. Metode zahtijevaju bržu spremnost na promjene unutar
industrije te su agilne metode zamijenile tradicionalno upravljanje projektima. Agilan pristup
pokazao se kao adekvatan način upravljanja projektima u IT industriji. Samoorganizirajući
timovi predstavljaju jednu od glavnih karakteristika agilnog upravljanja projektima. Pojava
sukoba, unutar timova i među članovima tijekom njihova rada, često je neizbježna. Stoga je
nužno reagirati na optimalan način kako bi se smanjio negativan učinak na ishod projekta. Svrha
rada je ispitati glavne uzroke pojave sukoba u agilnim projektnim timovima, na koji način su
se sukobi rješavali, kolika je učestalost sukoba te koje su posljedice sukoba. Na temelju
prikazane teorije o agilnom načinu upravljanja projektima te opširnijem pojašnjenju ključnih
odrednica sukoba, provedeno je empirijsko istraživanje. Istraživanje na kojem se temelji
diplomski rad proveden je putem online ankete koju su ispunjavali voditelji i članovi agilnih
projektnih timova. Anketa je poslana u 311 IT poduzeća u Republici Hrvatskoj, prikupljenih na
popisu Hrvatske gospodarske komore. Rezultati istraživanja pokazali su da unatoč brojnim
prednostima agilne metodologije, timovi se i dalje susreću sa sukobima koje uspješno rješavaju
na zadovoljstvo kupaca te uspješni ishod projekta.

Abstract (english)

Given that the technology industry has developed rapidly in the last few decades, new methods
of project management have also developed. The methods require a faster readiness for changes
within the industry itself, and agile methods have replaced traditional project management. An
agile approach has proven to be an adequate way of project management in the IT industry.
Self-organizing teams represent one of the main characteristics of agile project management.
The emergence of conflicts, within teams and between members during their work, is ofter
inevitable. Therefore, it is necessary to react in an optimal way in order to reduce the negative
effect on the project. The purpose of the work is to examine the main causes of conflicts in agile
project teams, how conflicts were resolved, how frequent conflicts are and what are the
consequences of conflict. Based on the presented theory about agile project management and a
more extensive explanation of the key conflict determinants, empirical research was conducted.
The research on which the thesis is based was conducted through an online survey that was
filled out by managers and members of agile project teams. The survey was sent to 311 Croatian
IT companies that are on the list of Croatian Chamber of Commerce. The research results
showed that despite the numerous advantages of agile methodology, teams still encounter
conflicts that they successfully resolve to the satisfaction of customers and the successful
outcome of the project.

• Keywords: Sukobi; agilno upravljanje; projektni tim; IT industrija; upravljanje projektima
• Keywords (english): Conflicts; agile management; project team; IT industry; project management
• Language: croatian
• URN:NBN: urn:nbn:hr:148:320291
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-10-05 10:52:18