Primjena informatičkih sustava u međunarodnoj špediciji

undergraduate thesis

• Title (english): Application of Information Systems in International Forwarding
• Author: Klara Pilat
• Mentor: Dora Naletina (mentor)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2023-09-26, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

U ovom radu, razmatra se primjena informatičkih sustava u međunarodnoj špediciji s fokusom na GPS, GSM, EDIFACT, QR i bar kodove te aplikacije za praćenje pošiljaka. Rad se temelji na tehničkim aspektima i funkcionalnostima navedenih sustava, analizira njihov doprinos operativnoj efikasnosti, smanjenju troškova, sigurnosti i poboljšanju korisničkog iskustva. GPS, izvorno razvijen kao vojni projekt, postao je ključan za realno-vremensko praćenje pošiljaka, omogućujući optimalno planiranje ruta i smanjenje troškova. GSM tehnologija omogućuje trenutačnu komunikaciju između špeditera, vozača i klijenata, dok EDIFACT standardizira razmjenu dokumenata i podataka između različitih partnera, olakšavajući globalnu komunikaciju. QR i bar kodovi revolucionirali su proces inventure i skladištenja, pružajući brzinu i točnost. Moderni softverski alati i aplikacije pružaju interaktivne platforme za praćenje pošiljaka, poboljšavajući učinkovitost špediterskog poslovanja i zadovoljstvo klijenata. Sve te inovacije donose izazove i ograničenja, ali njihova primjena u špediterskoj industriji postavlja nove standarde, usmjerene prema većoj učinkovitosti i boljoj usluzi korisnika.

Abstract (english)

In this paper, the application of IT systems in international forwarding is being studied with a focus on GPS, GSM, EDIFACT, QR and bar codes and applications for shipment tracking. The work is based on the technical aspects and functionalities of the mentioned systems, analyzes their contribution to operational efficiency, cost reduction, security and improvement of user experience. GPS, originally developed as a military project, has become essential for real-time tracking of shipments, enabling optimal route planning and cost reduction. GSM technology enables instant communication between freight forwarders, drivers and clients, while EDIFACT standardizes the exchange of documents and data between different partners, facilitating global communication. QR and barcodes have revolutionized the inventory and warehousing process, providing speed and accuracy. Modern software tools and applications provide interactive platforms for tracking shipments, improving the efficiency of freight forwarding operations and customer satisfaction. All these innovations bring challenges and limitations, but their application in the forwarding industry sets new standards, aimed at greater efficiency and better customer service.

• Keywords: informatički sustavi; međunarodna špedicija; operativna efikasnost; standardizacija
• Keywords (english): IT systems; international freight forwarding; operational efficiency; standardization
• Language: croatian
• URN:NBN: urn:nbn:hr:148:527736
• Study programme: Title: Business Economics; specializations in: Trade Business Operations, Tourism Business Operations, Accounting and Finances, Business Secretary; Course: Trade Business Operations; Study programme type: professional; Study level: undergraduate; Academic / professional title: stručni/a pristupnik/pristupnica ekonomije (stručni/a pristupnik/pristupnica ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2023-09-26 16:40:25