Povezanost interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama

master's thesis

• Title (english): The relationship between interpersonal conflicts and job satisfaction of employees in banks
• Author: Niko Buntić
• Mentor: Ana Aleksić Fredotović (mentor)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Committee member: Jakša Krišto (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2024-07-02, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Predmet ovog diplomskog rada je međuodnos interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama. Kao temeljni cilj rada namjeravalo se istražiti i analizirati povezanost između interpersonalnih sukoba i zadovoljstva poslom zaposlenika u bankama, odnosno odrediti utječe li učestalost i priroda interpersonalnih sukoba na razinu zadovoljstva poslom zaposlenika u bankama. U istraživanju su analizirani različite dimenzije interpersonalnih sukoba na radnom mjestu u bankarskom sektoru u Hrvatskoj, kao i njihova povezanost sa zadovoljstvom zaposlenika. Rezultati deskriptivne statistike pokazali su umjerenu razinu sukoba u odnosima među kolegama i radnih zadataka, dok su različite dimenzije zadovoljstva poslom ocijenjene umjereno visoko. Analizom korelacije i regresije potvrđena je povezanost između interpersonalnih sukoba, posebno u odnosima među kolegama i radnih zadataka, s nižim zadovoljstvom poslom zaposlenika. Konkretno, pokazalo se da veći stupanj sukoba u odnosima među kolegama i radnih zadataka rezultira nižim zadovoljstvom posla zaposlenika. Ti nalazi sugeriraju važnost razumijevanja i upravljanja sukobima na radnom mjestu radi poboljšanja zadovoljstva zaposlenika i produktivnosti.

Abstract (english)

The subject of this master's thesis is the relationship between interpersonal conflicts and employee job satisfaction in banks. The fundamental aim of the study was to investigate and analyze the correlation between interpersonal conflicts and employee job satisfaction in banks, specifically to determine whether the frequency and nature of interpersonal conflicts affect the level of employee job satisfaction in banks. The research analyzed various dimensions of interpersonal conflicts in the workplace within the banking sector in Croatia, as well as their association with employee job satisfaction. Descriptive statistics results indicated a moderate level of conflicts in colleague relationships and job tasks, while different dimensions of job satisfaction were rated moderately high. Correlation and regression analysis confirmed the connection between interpersonal conflicts, especially in colleague relationships and job tasks, with lower employee job satisfaction. Specifically, it was shown that a higher degree of conflicts in colleague relationships and job tasks results in lower job satisfaction among employees. These findings suggest the importance of understanding and managing conflicts in the workplace to improve employee satisfaction and productivity.

• Keywords: interpersonalni sukobi; zadovoljstvo poslom; bankarski sektor; Republika Hrvatska
• Keywords (english): interpersonal conflicts; job satisfaction; banking sector; Republic of Croatia
• Language: croatian
• URN:NBN: urn:nbn:hr:148:631051
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-07-04 12:21:22