Automatizacija procesa obrade obračunskih datoteka za HEP Plin korištenjem softverskih robota

master's thesis

• Title (english): Automation of processing of billing files in HEP Plin using software robots
• Author: Nino Sokol
• Mentor: Dalia Suša Vugec (mentor)
• Committee member: Vesna Bosilj Vukšić (predsjednik povjerenstva)
• Committee member: Ljubica Milanović Glavan (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2024-09-17, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

U današnjem svijetu, kako poslovnome tako i privatnome, sve više vremena i pozornosti se obraća na efikasnost pojedinih zadataka. Ubrzani tempo rada omogućen nezaustavljivim napretkom tehnologije doveo je do očekivanja da se zadaci obavljaju brže i preciznije. Ako je za neki zadatak prije 20 godina trebalo 10 sati onda se po današnjim standardima očekuje ili puno kraće vrijeme za odradu istog opseg posla ili da se u tom vremensko okviru napravi višestruko više. S takvim fokusom na optimizaciju nije ni čudo da se tehnologija robotske automatizacije procesa (engl. robotic process automation – RPA) razvija brže iz godine u godinu. Svako poslovanje želi smanjiti troškove, ubrzati rad, povećati preciznost i time smanjiti greške te osloboditi ljudsku snagu repetitivnog dijela posla kako bi se mogli fokusirati na kreativan dio koji zahtjeva kritičko razmišljanje. Cilj ovog istraživanja bio je zato baš promotriti, implementirati i analizirati utjecaj RPA tehnologije na jednom poslovnom primjeru za što se kao odličan kandidat pokazao HEP Plin d.o.o.. Njihov mjesečni proces obrade obračunskih datoteka bio je neefikasan, dugotrajan i samim time dosta skup. Koristeći metodu studije slučaj prikazan je novi način rada koji koristi softverske robote i znatno je brži, jeftiniji te manje sklon greškama nego ručni rad. Time ovaj uvid u rad RPA tehnologije demonstrira kako znatan utjecaj moderna tehnologija može imati u optimizaciji poslovnih procesa.

Abstract (english)

In today's world, both in business and private sectors, increasingly larger and larger amounts of time and attention are being paid to the efficiency of individual tasks. The accelerated pace of work, enabled by unstoppable progress of technology, has led to expectations that tasks should be performed faster and more precisely than before. If a task took 10 hours to do twenty years ago then by today's standards, we expect either a much shorter time to complete the same scope of work or a significantly higher yield within the same time frame. With such a focus on optimization, it is no surprise that Robotic Process Automation (RPA) technology is developing more rapidly year by year. Every business wants to reduce costs, accelerate work, increase precision, and thereby reduce errors, thereby freeing human resources from the repetitive parts of the job so they can focus on the creative part that requires critical thinking. The goal of this research was therefore to observe, implement, and analyze the impact of RPA technology on a specific business example, for which HEP Plin d.o.o. proved to be an excellent candidate. Their monthly processing of billing data was inefficient, time-consuming, and consequently quite expensive. Using the case study method a new way of working was presented, utilizing software robots that are significantly faster, cheaper and less prone to errors then their human counterparts. This insight into the operation of RPA technology demonstrates the significant impact modern technology can have on optimizing business processes.

• Keywords: RPA; robotska automatizacija procesa; softverski roboti; HEP Plin; poslovni proces
• Keywords (english): RPA; robotic process automation; software robot; HEP Plin; business process
• Language: croatian
• URN:NBN: urn:nbn:hr:148:392923
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Embargoed access; Embargo expiration date: 2025-03-17
• Created on: 2024-09-17 12:42:25