Izazovi upravljanja ljudskim resursima u hotelskom poslovanju

undergraduate thesis

• Title (english): Challenges of human resource management in the hotel business
• Author: Ema Lukšić
• Mentor: Antonio Vlahov (mentor)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Tourism); Zagreb
• Defense date and country: 2024-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Ljudski resursi, često nazivani i kadrovima, osobljem, zaposlenicima te djelatnicima predstavljaju radnu snagu unutar organizacije ili poduzeća. Ova kategorija resursa obuhvaća sve zaposlene u poduzeću, od najniže razine do najvišeg menadžmenta. Kada govorimo o hotelskom poslovanju, ljudski resursi imaju važnu ulogu u pružanju usluga, održavanju kvaliteta usluga te ostvarivanju ostalih ciljeva poduzeća. U radu analizirati će se izazovi upravljanja ljudskim resursima u hotelskom poslovanju, ali i u turizmu općenito. Ljudski resursi, odnosno zaposlenici koji rade u turizmu, specijalizirano je osoblje usavršeno za rješavanje izazova koje im njihova djelatnost nameće. Edukacijama i konstantnim usavršavanjem osoblja ljudski potencijal sve je veći, a uzročno-posljedično tomu raste i kvaliteta obavljenih zadataka te se doprinosi učinkovitosti rada. Osim osposobljenosti ljudskih resursa, važnu ulogu imaju upravitelji ljudskim potencijalima koji također svoj posao moraju obavljati savjesno i odgovorno. Za što stručnije i kvalitetnije obavljanje poslova važnu ulogu imaju motivacija te nagrađivanje zaposlenika. U radu će se tako detaljnije navesti i objasniti najučestaliji izazovi upravljanja s kojima se susreću zaposlenici u hotelskom poslovanju. Neki od tih izazova su način na koji će se privući kvalificirana radna snaga s iskustvom te načini na koji će biti motivirani i nagrađivani. Posvetit ću pažnju i izazovima koji se javljaju prilikom upravljanja ljudskim resursima, tokom obuke i razvoja istih, ali i izazovima koji se javljaju zbog praćenja trenova u turizmu. Sve su to najčešće prepreke s kojima se susreću profesionalni ljudski resursi dok vode borbu na tržištu kako bi se dokazali izuzetnima. Zbog toga razvijaju strategije koje im olakšavaju rješavanje izazova te ih vode ka sve većem i sigurnijem uspjehu u poslovanju.

Abstract (english)

Human resources, often referred to as personnel, staff, employees, or workforce, represent the labor force within an organization or company. This resource category includes all employees in the company, from the lowest level to the highest management. In the context of hotel operations, human resources play a crucial role in service delivery, maintaining service quality, and achieving other business objectives. This paper will analyze the challenges of human resource management in hotel operations, as well as in tourism in general. Human resources, specifically employees working in tourism, are specialized personnel trained to handle the challenges presented by their field. Through education and continuous staff development, human potential increases, which consequently leads to higher quality task completion and contributes to work efficiency. In addition to the competence of human resources, human resource managers also play an important role, and they too must perform their duties responsibly and conscientiously. For more professional and higher-quality job performance, employee motivation and rewards play a key role. This paper will therefore list and explain the most common management challenges faced by employees in hotel operations. Some of these challenges include how to attract qualified and experienced staff and how they will be motivated and rewarded. Attention will also be given to challenges that arise during staff training and development, as well as challenges related to keeping up with trends in tourism. These are the most common obstacles faced by professional human resources as they strive to excel in the market. As a result, strategies are developed to help them overcome these challenges and guide them toward greater and more secure business success.

• Keywords: ljudski resursi; turizam i hotelsko poslovanje; upravljanje ljudskim potencijalima; motivacija i nagrađivanje; edukacija; razvoj zaposlenika
• Keywords (english): human resources; tourism and hotel operations; human resource management; motivation and rewards; education; employee development.
• Language: croatian
• URN:NBN: urn:nbn:hr:148:457307
• Study programme: Title: /; Study programme type: professional; Study level: undergraduate; Academic / professional title: prvostupnik (baccalaureus) ekonomije/prvostupnica (baccalaurea) ekonomije (prvostupnik (baccalaureus) ekonomije/prvostupnica (baccalaurea) ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2024-09-20 13:42:16