Upravljanje kvalitetom u akreditiranom mjeriteljskom laboratoriju

master's thesis

• Title (english): Quality management in an accredited metrology laboratory
• Author: Antonija Matotan
• Mentor: Ines Dužević (mentor)
• Committee member: Tomislav Baković (član povjerenstva)
• Committee member: Luka Buntić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2024-09-23, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Ovaj diplomski rad pruža uvid u upravljanje kvalitetom unutar akreditiranog mjeriteljskog laboratorija. Svaki laboratorij koji želi biti konkurentan na tržištu mora uvesti i primjenjivati određeni sustav kvalitete. Kroz definiranje i razmatranje postupka akreditacije i primjenu normi u postupku akreditiranja laboratorija, stvara se dublje razumijevanje važnosti i načina uspostavljanja i održavanja sustava kvalitete laboratorija. Akreditacija je postupak kojim mjerodavno tijelo daje formalno priznanje laboratoriju o osposobljenosti za obavljanje određenih zadataka. Ona je temelj za stvaranje konkurentske prednosti i povjerenja na tržištu. Iako postupak akreditiranja donosi brojne koristi, osim visokih početnih ulaganja, postoje i brojni izazovi s kojima se poduzeće susreće prilikom uspostavljanja i održavanja sustava kvalitete laboratorija akreditiranjem. Na temelju istraživanja provedenog na primjeru mjeriteljskog laboratorija za umjeravanje neautomatskih vaga i utega, prikazuju se praktični aspekti i izazovi s kojima se laboratorij susreće u svom radu.

Abstract (english)

This paper provides an insight into the quality management of accredited metrology laboratory. Every laboratory that wants to be competitive on the market must introduce and apply a specific quality system. By defining and examining of the accreditation procedure and the application of norms in the laboratory accreditation procedure, it aims to provide a deeper understanding of the importance and methods of establishing and maintaining the laboratory's quality system. Accreditation is a procedure by which the competent authority gives formal recognition to the laboratory of its competence to perform certain tasks. It is the basis for creating competitive advantage and trust on the market. Although the accreditation procedure brings numerous benefits, apart from high initial investments, there are also numerous challenges that the company faces during establishing and maintaining the laboratory’s quality system through accreditation. Based on the research conducted on the example of a metrology laboratory for the calibration of non-automatic scales and weights are presented practical aspects and challenges that the laboratory faces in its work.

• Keywords: akreditacija; norma; upravljanje kvalitetom; mjeriteljski laboratorij; Hrvatska akreditacijska agencija
• Keywords (english): accreditation; standard; quality management; metrology laboratory; Croatian Accreditation Agency
• Language: croatian
• URN:NBN: urn:nbn:hr:148:989375
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-09-23 13:06:22