Informatizacija kao inovacija usluga u turističkoj djelatnosti

master's thesis

• Title (english): Informatisation as a inovation of services in tourism
• Author: Ivan Buljan
• Mentor: Tomislav Baković (mentor)
• Committee member: Josip Mikulić (predsjednik povjerenstva)
• Committee member: Mario Spremić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2015-09-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Suvremeni uvjeti poslovanja i kontinuirane promjene koje donosi ubrzani tehnološki razvoj potaknuli su inoviranje i primjenu inovacija u turističkoj djelatnosti. Ono čime se bavi turistička djelatnost jest pružanje usluga. Stoga je u ovom radu naglasak na inovacije usluga kao posljedica informatizacije. S razvojem tehnologije razvili su se i brojni informacijski sustav pa tako i elektronički distribucijski kanali namijenjeni turističkim agencijama. Prema tome, ovaj rad analizira upravo te informacijske sustave među kojima se ističu Amadeus, Galileo, Sabre i iTravel. Upravo njihova inovativna rješenja pružaju mogućnost inovacije usluga turističkih agencija.

Abstract (english)

Modern business conditions and the continuous changes brought by rapid technological developments prompted the innovation and application of innovation in tourism. What tourism does is providing services. Therefore, focus in this paper is on service innovations as a result of computerization. Many information systems have been developed with the development of technology including electronic channels of distribution designed for travel agencies. Accordingly, this paper analyzes the emergency of information systems, among which are Amadeus, Galileo, Sabre and iTravel. It is their innovative solutions that offer the possibility of innovation of services for travel agencies.

• Keywords: Inovacija usluga; informatizacija; turističke agencije; informacijski sustavi; informacijsko-komunikacijska tehnologija; elektronički kanali distribucije
• Keywords (english): Service innovation; computerization; travel agencies; information systems; information and communication technology; electronic distribution channels
• Language: croatian
• URN:NBN: urn:nbn:hr:148:692761
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2016-09-29 12:18:53