Kontroling znanja i primjena na primjeru banaka

master's thesis

• Title (english): Knowledge controlling and its appliance in banks
• Author: Sonja Kraljić
• Mentor: Nidžara Osmanagić Bedenik (mentor)
• Committee member: Marijana Ivanov (predsjednik povjerenstva)
• Committee member: Davor Labaš (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2015-09-28, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Predmet ovog rada je Kontroling znanja i njegova primjena u bankama. Poduzeća danas djeluju u uvjetima rastuće konkurentnosti okruženja, visokih standarda kvalitete koju očekuju potrošači i globalizacije. Zbog globalizacije tržišta kroz posljednjih nekoliko desetljeća došlo je do značajnih zaokreta u poslovanju poduzeća. Cjelovite i pravovremene informacije mnogo znače te posjedovanje istih naglašava potrebu za postojanjem poslovne funkcije koja menadžmentu na svim razinama odlučivanja osigurava iste, i daje potrebnu stručnu podršku. Banke u svom poslovanju ovise o pravovremenim informacijama, kvalitetnim zaposlenicima i informacijskoj tehnologiji te se svakodnevno suočava s promjenama i velikom količinom novca kojom upravlja i koja cirkulira kroz radne procese. Iz toga razloga potrebna joj je kvalitetna podrška koju joj pruža kontroling znanja, dovodeći u simbiozu ljude, organizaciju i informacijsku tehnologiju.

Abstract (english)

Main subject of this paper is Knowledge controlling and its appliance in banks. Companies today operate in environment conditions of increasing competition, high standard of quality expected by consumers and globalization. Market globalization over the past few decades had significant influence on business enterprises. Integral and well-timed information is a highly valuable resource and owning them emphasize the need of existing a business function which ensures the same information for management on all decision making levels, as a quality professional support. In its business, banks depend of well-timed information, high-quality employees and information technology. They confront with daily changes while managing large amount of money which circulates through working processes. Due to their business complexity on all levels, banks need quality support provided by knowledge controlling, making symbiotic connection between people, organization an information technology.

• Keywords: kontroling znanja; banka; Hrvatska
• Language: croatian
• URN:NBN: urn:nbn:hr:148:465430
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Public note: Ključne riječi dodijelio knjižničar.
• Created on: 2016-09-30 14:39:10