Utjecaj pandemije Covid-19 na korištenje i razvoj portala e-Građani

graduate thesis

• Title (english): The impact of the Covid-19 Pandemic on the use and evolution of the e-Citizen portal
• Author: Katarina Tomašić
• Mentor: Nikola Vlahović (mentor)
• Committee member: Vesna Bosilj Vukšić (član povjerenstva)
• Committee member: Ljubica Milanović Glavan (član povjerenstva)
• Committee member: Nikola Vlahović (predsjednik povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2024-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

Pandemija COVID-19 uvelike je promijenila dosadašnji način života, prisiljavajući svijet da se ubrzano prilagodi novonastalim okolnostima. S obzirom na ograničenja kretanja, socijalno distanciranje i smanjenu mogućnost fizičke interakcije, digitalizacija se pokazala kao slamka spasa za održavanje poslovnih aktivnosti. Ubrzanu prilagodbu provela je i javna uprava, koja je prilagodila svoje usluge digitalnom okruženju kako bi nastavila učinkovito pružati usluge građanima u uvjetima pandemije. Prikazom statističke analize utvrdili smo kako je pandemija Covid-19 potaknula digitalnu transformaciju javne uprave što možemo vidjeti uvođenjem novih usluga i povećanjem broja vjerodajnica za prijavu u sustav, ali i izmjenama postojećih usluga i izgleda portala. Osim spremnosti javnih tijela za provođenje digitalnih usluga u novonastalim okolnostima, građani su također pokazali velik interes za nove mogućnosti te se broj korisnika znatno povećao. Statističke informacije potvrdili smo i vlastitim istraživanjem iz kojeg možemo zaključiti da je digitalizacija ne samo dobra, već nužna u nepredvidivim okolnostima i svijetu koji se ubrzano mijenja.

Abstract (english)

The Covid-19 pandemic has significantly altered the previous way of life, forcing the world to rapidly adapt to the new circumstances. Given the restrictions on movement, social distancing, and reduced opportunities for physical interaction, digitalization has proven to be a lifeline for maintaining business activities. The public administration also underwent an accelerated adaptation, adjusting its services to the digital environment to continue effectively serving citizens during the pandemic. Our statistical analysis shows that the Covid-19 pandemic has spurred the digital transformation of public administration, as evidenced by the introduction of new services and the increase in the number of credentials for system login, as well as modifications to existing services and the portal's layout. In addition to the readiness of public bodies to implement digital services under the new circumstances, citizens have also shown significant interest in these new opportunities, resulting in a substantial increase in the number of users. Our own research further confirms these statistical findings, leading us to conclude that digitalization is not only beneficial but essential in unpredictable circumstances and a rapidly changing world.

• Keywords: e-Građani; Covid-19; digitalizacija javne uprave; javna uprava; digitalna transformacija; utjecaj pandemije
• Keywords (english): e-Citizens; Covid-19; digitalization of public administration; public administration; digital transformation; pandemic impact
• Language: croatian
• URN:NBN: urn:nbn:hr:148:996975
• Study programme: Title: /; Study programme type: professional; Study level: graduate; Academic / professional title: magistar ekonomije/magistra ekonomije (magistar ekonomije/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2024-10-02 09:32:47