Upravljanje sukobima u projektnim timovima u građevinskoj industriji

master's thesis

• Title (english): Conflict Management in Project Teams in the Construction Industry
• Author: Petra Šepak
• Mentor: Rebeka Danijela Vlahov Golomejić (mentor)
• Committee member: Maja Klindžić (predsjednik povjerenstva)
• Committee member: Mislav Ante Omazić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2024-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Sukobi su neizbježna i vrlo česta pojava u svim vrstama ljudskih odnosa, kako privatnim tako i poslovnim. Kako je u projektnim timovima težište na zajedničkom radu članova projektnih timova na nekom projektu, tako u fokus dolaze i odnosi između članova timova. Sukobi sami po sebi mogu imati pozitivan, ali i vrlo negativan utjecaj na projektne timove. Zato je vrlo važno na vrijeme prepoznati sukob, znati njime upravljati te primijeniti odgovarajuće alate za njegovo ublažavanje kako se ne bi negativno odrazio na uspješnost projekta. U građevinskoj industriji projektima se upravlja na tradicionalan način, projekti su vrlo skupi, dugotrajni i obimni te su ekspertiza i međusobno dobro funkcioniranje članova projektnih timova ključni. Svrha ovog rada je istražiti koji su glavni uzroci koji dovode do sukoba u građevinskoj industriji, kolika je njihova učestalost te koje su posljedice sukoba, kao i koje se tehnike primjenjuju u rješavanju sukoba. U skladu s izloženom teorijom o upravljanju projektima, sukobima u projektnim timovima te načinima rješavanja sukoba u projektnim timovima, provedeno je empirijsko istraživanje putem online anketnog upitnika koji su ispunjavali voditelji i članovi projektnih timova u građevinskim poduzećima u Republici Hrvatskoj. Anketni upitnik je poslan na 100 građevinskih poduzeća u Republici Hrvatskoj. Rezultati istraživanja su pokazali da se u projektnim timovima u građevinskoj industriji sukobi u većini slučajeva prepoznaju u ranoj fazi, razrješavaju ih voditelj i članovi projektnih timova zajedno te da su tehnike koje za to koriste uspješne.

Abstract (english)

Conflicts are an inevitable and very common occurrence in all types of human relationships, both private and business. As project teams are centered around the mutual work of project team members on a project, the relationships between team members also come into focus. Conflicts can have a positive but also a very negative impact on project teams. That is why it is very important to recognize conflict on time, know how to manage it and apply the appropriate tools to mitigate it so it does not have a negative impact on the success of the project. In the construction industry, projects are managed in a traditional way, the projects themselves are very expensive, long-term and extensive, so the expertise and mutual functioning of project team members are the key. The purpose of this paper is to investigate what are the main causes that lead to conflicts in the construction industry, what is their frequency and what are the consequences of conflicts, as well as which techniques are used to resolve those conflicts. In accordance with the presented theory on project management, conflicts in project teams and ways to resolve conflicts in project teams, an empirical study was conducted. Empirical research was conducted through an online questionnaire filled out by project managers and members of project teams in construction companies in the Republic of Croatia. The survey questionnaire was sent to 100 construction companies in the Republic of Croatia. The results of the research showed that in project teams in the construction industry, in most cases, conflicts are recognized at an early stages, they are resolved by the project manager and members of the project teams together, and that the techniques they use are successful.

• Keywords: sukobi; građevinska industrija; projekti; projektni tim; upravljanje projektima
• Keywords (english): conflicts; construction industry; projects; project team; project management
• Language: croatian
• URN:NBN: urn:nbn:hr:148:838976
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to authenticated users
• Created on: 2024-10-03 09:19:57