Važnost emocionalne inteligencije za uspjeh u poslovanju

master's thesis

• Title (english): The importance of emotional intelligence for business success
• Author: Dijana Korotaj
• Mentor: Domagoj Hruška (mentor)
• Committee member: Mislav Ante Omazić (predsjednik povjerenstva)
• Committee member: Ana Aleksić Fredotović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2024-10-25, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Ovaj diplomski rad bavi se utjecajem emocija i emocionalne inteligencije na poslovanje i uspjeh u poslovanju. Emocije su ključni pokretači ljudskog ponašanja, a emocionalna inteligencija obuhvaća sposobnost prepoznavanja i upravljanja vlastitim i tuđim emocijama. Ona se smatra važnom vještinom koja je presudna za uspjeh na radnom mjestu. Sukladno mnogim istraživanjima, važnija je od kvocijenta inteligencije u predviđanju uspjeha, jer omogućava bolje rješavanje sukoba, jačanje timskog rada, motivaciju zaposlenika i izgradnju pozitivne organizacijske kulture. Ovaj rad također razrađuje teorijske modele emocionalne inteligencije, među kojima su najpoznatiji Mayer-Saloveyev model, Bar-Onov model i Golemanov model, te pruža pregled alata za mjerenje emocionalne inteligencije. Razrađene su ključne emocionalne i društvene kompetencije vezane za poslovanje. Emocionalna inteligencija pomaže u zapošljavanju, rješavanju sukoba i povećanju zadovoljstva zaposlenika, a emocionalno inteligentni lideri potiču inovativnost i timsku suradnju. U radu je provedeno istraživanje putem anketnog upitnika koristeći ljestvicu emocionalne inteligencije (BEIS-10).

Abstract (english)

This thesis deals with the impact of emotions and emotional intelligence on business and success in business. Emotions are the key drivers of human behavior, and emotional intelligence includes the ability to recognize and manage one's own and other people's emotions. It is considered an important skill that is crucial for success in the workplace. According to many researches, it is more important than the intelligence quotient in predicting success, because it enables better conflict resolution, strengthening teamwork, motivating employees and building a positive organizational culture. This paper also elaborates on theoretical models of emotional intelligence, among which the most famous are the Mayer-Salovey model, the Bar-On model and the Goleman model, and provides an overview of tools for measuring emotional intelligence. Key emotional and social competences related to business have been elaborated. Emotional intelligence helps with hiring, conflict resolution and employee satisfaction, and emotionally intelligent leaders encourage innovation and teamwork. In the paper, research was conducted through a questionnaire using the emotional intelligence scale (BEIS-10).

• Keywords: emocionalna inteligencija; emocije; emocionalne i društvene kompetencije; poslovna uspješnost
• Keywords (english): emotional intelligence; emotions; emotional and social competences; business performance
• Language: croatian
• URN:NBN: urn:nbn:hr:148:203487
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2024-10-28 20:02:07