master's thesis
Model of business processes in call center

Anja Antić (2015)
University of Zagreb
Faculty of Economics and Business
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Cite this document...

Antić, A. (2015). Razvoj modela poslovnih procesa pozivnog centra (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:693378

Antić, Anja. "Razvoj modela poslovnih procesa pozivnog centra." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2015. https://urn.nsk.hr/urn:nbn:hr:148:693378

Antić, Anja. "Razvoj modela poslovnih procesa pozivnog centra." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2015. https://urn.nsk.hr/urn:nbn:hr:148:693378

Antić, A. (2015). 'Razvoj modela poslovnih procesa pozivnog centra', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 20 March 2019, https://urn.nsk.hr/urn:nbn:hr:148:693378

Antić A. Razvoj modela poslovnih procesa pozivnog centra [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2015 [cited 2019 March 20] Available at: https://urn.nsk.hr/urn:nbn:hr:148:693378

A. Antić, "Razvoj modela poslovnih procesa pozivnog centra", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:148:693378