Povezanost emocionalne inteligencije i percipirane razine stresa

master's thesis

• Title (english): Connection between the level of emotional intelligence and perceived level of stress
• Author: Anja Crnobrnja
• Mentor: Ana Aleksić (mentor); MBZ: 286476
• Committee member: Sanda Rašić Jelavić (predsjednik povjerenstva)
• Committee member: Ivana Marić (član povjerenstva)
• Committee member: Ana Aleksić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2019-09-23, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Emocionalna inteligencija je od iznimnog značaja za svaku osobu. Razumijevanje vlastitih emocija, emocija drugih ljudi te uspješna upotreba i upravljanje emocijama ovisi o stupnju razvijenosti emocionalne inteligencije pojedine osobe. Emocionalno inteligentne osobe su bolje u uspostavljanju i održavanju dobrih međuljudskih odnosa, donošenju odluka, preuzimanju odgovornosti te prevladavanju teškoća. Pojedinac s višom razinom emocionalne inteligencije će se bolje nositi s problematičnim situacijama, tražiti će rješenje problema te će odagnati negativne misli i zauzeti pozitivan stav. Stres je postalo sveprisutna pojava te je danas većina ljudi izložena štetnim posljedicama stresa. Zaposlenici gotovo svaki dan doživljavaju stres na radu te je stoga potrebno da organizacije posvete više pozornosti preveniranju i upravljanju stresom na radu, a zaposlenici trebaju radom na sebi spriječiti štetne posljedice stresa. U svrhu istraživanja povezanosti emocionalne inteligencije i percipirane razine stresa, provedeno je empirijsko istraživanje na uzorku 104 ispitanika. U istraživanju je korišten anketni upitnik koji se sastojao od dva dijela. Prvim dijelom se utvrdila razina emocionalne inteligencije, a drugim percipirana razina stresa ispitanika. Na temelju dobivenih rezultata može se zaključiti da nema značajne razlike u percepciji stresa između visoko emocionalno inteligentnih osoba, prosječno i nisko emocionalno inteligentnih osoba. Rezultati također ukazuju na važnost i nužnost rada na prevenciji stresa na radu obzirom da istraživanje ukazuje na sveobuhvatnu prisutnost povišene razine stresa uzorka.

Abstract (english)

Emotional intelligence is of great importance for everyone. Understanding your own emotions, emotions of others and successful use and control of emotions, depends on the level of development of a person's emotional intelligence. Emotionally intelligent people are better at establishing and maintaining good relationships with people, making decisions, taking responsibility and overcoming hardships. Individuals with higher levels of emotional intelligence will deal with problematic situations better, they will search for a solution of the problem, banish negative thoughts, and take a positive stance. Stress has become an omnipresent phenomenon and most people today are exposed to the harmful effects of stress. Employees almost every day experience stress at work, and it is necessary for organizations to pay more attention to prevention and control of the work related stress, and the workers have to stop the harmful consequences of stress by working on themselves. In order to analyze the relationship between emotional intelligence and perceived stress level an empirical study was conducted on the sample of 104 individuals. A questionnaire survey consisted of two parts. First part determined the level of emotional intelligence, and the second part determined the perceived stress levels. According to the results obtained we can determine that there is no significant difference in stress perception between individuals with low, medium or high levels of emotional intelligence. The research results also point to the importance and the necessity of preventing stress at work due to high presence of perceived stress among sampled employees.

• Keywords: emocionalna inteligencija; stres; stres na radu
• Keywords (english): emotional intelligence; stress; stress at work
• Language: croatian
• URN:NBN: urn:nbn:hr:148:993966
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2019-09-24 08:28:53