POVEZANOST SAGORIJEVANJA I ZADOVOLJSTVA ZAPOSLENIKA NA POSLU

professional thesis

• Author: Branko Dragoja
• Mentor: Nina Pološki Vokić (mentor); MBZ: 226003
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2020-07-14, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Sagorijevanje zaposlenika na poslu danas je sve prisutnija tema u suvremenim organizacijama. Sagorijevanja zaposlenika na poslu povezano je s mnogim ishodima na individualnoj i organizacijskoj razini, a tako i na zadovoljstvo zaposlenika na poslu koje je ključno za poželjna radna ponašanja te u konačnici organizacijski uspjeh. Cilj rada bio je teorijski usustaviti te empirijski istražiti povezanost sagorijevanja zaposlenika na poslu (korišten anketni upitnik razvijen od strane Maslach, Jackson i Leitera, 1996.) i zadovoljstva zaposlenika na poslu (korišten anketni upitnik razvijen od strane Spectora, 1985.). U istraživanju je sudjelovalo 420 ispitanika koji su procjenjivali tri dimenzije sagorijevanja (emocionalnu iscrpljenost, cinizam ili depersonalizaciju i osobno postignuće) te devet dimenzija zadovoljstva poslom (plaća, mogućnost napredovanja, nadzor, povlastice, uvjetovano nagrađivanje, operativni postupci, kolege, vrsta posla i komunikacija). Rezultati korelacijske analize su ukazali na statistički značajnu povezanost između svih dimenzija sagorijevanja i zadovoljstva zaposlenika na poslu.

Abstract (english)

Employee burnout is nowadays an increasingly frequent topic in modern organisations. Employee burnout is related to multiple outcomes on a personal and organisational level, as well as to employee job satisfaction which is a key component of desired behaviour and ultimately a key component of organisational success. The aim of this paper is theoretical systematisation and empirical research of the relationship between employee job burnout (questionnaire developed by Maslach, Jackson and Leiter in 1996) and employee job satisfaction (questionnaire developed by Spector in 1985). A total of 420 employees participated in the survey, evaluating the three dimensions of burnout (emotional exhaustion, cynicism or depersonalisation, and personal accomplishment) and the nine dimensions of job satisfaction (pay, promotion, supervision, fringe benefits, contingent rewards, operating procedures, coworkers, nature of work, and communication). The results of a correlation analysis indicate a statistically significant relationship between all dimensions of employee burnout and all dimensions of employee satisfaction.

• Keywords: sagorijevanje na poslu; zadovoljstvo na poslu
• Keywords (english): job burnout; job satisfaction
• Language: croatian
• URN:NBN: urn:nbn:hr:148:458799
• Study programme: Title: Organization and management; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica organizacije i menadžmenta (sveučilišni/a specijalist/specijalistica organizacije i menadžmenta)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to authenticated users
• Created on: 2020-07-15 08:17:05