Implementacija vitkog sustava upravljanja u hrvatskom zdravstvu po uzoru na britansku Nacionalnu zdravstvenu službu

master's thesis

• Title (english): Implementation of a lean management system in Croatian healthcare following the example of the United Kingdom National Health Service
• Author: Mirela Bećirović
• Mentor: Jasna Prester (mentor); MBZ: 256870
• Committee member: Ana Aleksić (predsjednik povjerenstva)
• Committee member: Tomislav Hernaus (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2020-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Tema ovog rada je primjena vitkog sustava upravljanja i vitkog razmišljanja u poboljšanju uspješnosti zdravstvenog sustava. Vitki pristup upravljanju započeo je u automobilskoj industriji Toyota korporacije kao metoda kojom se ostvarivala najveća moguća korist uz minimalne resurse. Zadnjih nekoliko godina pridaje se važnost vitkom sustavu upravljanja u uslužnim poduzećima, među kojima su i zdravstvene ustanove. Teorijski dio rada prikazuje ulogu vitkog sustava upravljanja i njegovu primjenu u poduzećima, pri čemu se veći naglasak stavlja na poduzeća uslužnog sektora. U empirijskom dijelu rada analiziraju se rezultati provedenog empirijskog istraživanja o razini vitkosti odabranih britanskih i hrvatskih zdravstvenih objekata, koji najvećim dijelom čine bolnice. Ispitanici su davali odgovore procjenjujući operativne procese zdravstvenih ustanova u kojima su zaposleni. Temeljem provedenog istraživanja zaključeno je kako britanski zdravstveni sustav uvelike primjenjuje vitki način razmišljanja te da postoji jaz između britanskog i hrvatskog upravljanja zdravstvenim institucijama.

Abstract (english)

The subject of this thesis is the application of a lean management system and lean thinking regarding the improvement of the health system performance. Lean management as a method began in the automotive industry of Toyota Motor Corporations and its goal was to achieve more value for customers with fewer resources. In the last few years, importance has been attached to a lean management system in service companies, including healthcare facilities. The theoretical part of this paper shows the role of a lean management system and its application in companies, with greater emphasis on service sector companies. The empirical research of this paper analyses the results of a study on the level of leanness of selected British and Croatian health facilities, which are mostly hospitals. Respondents provided answers by assessing the operational processes of the health facilities in which they are employed. Based on the research, it was concluded that the British health system largely applies a lean way of thinking and that there is a gap between the British and Croatian health institutions management.

• Keywords: vitki sustav upravljanja; zdravstveni sustav; Velika Britanija; Republika Hrvatska
• Keywords (english): lean management system; health system; Great Britain; Republic of Croatia
• Language: croatian
• URN:NBN: urn:nbn:hr:148:275017
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-09-26 20:50:43