National culture and its impact on workplace incivility

master's thesis

• Title (croatian): Nacionalna kultura i njezin utjecaj na neuljudno ponašanje na radnom mjestu
• Author: Anthony Ante Grubišić
• Mentor: Ana Aleksić (mentor)
• Committee member: Domagoj Hruška (predsjednik povjerenstva)
• Committee member: Mislav Ante Omazić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2021-03-04, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

The topic of this paper is national culture and its impact on workplace incivility. Geert Hofstede, an expert on cross-cultural dimension and management has defined culture as “The collective programming of the mind that distinguishes the members of one group or category of people from others”. With this being said, this paper will allow for greater understanding and insight as to how national culture impacts organizations, their employees, and most importantly workplace incivility. Workplace incivility is a low-intensity deviant behavior that is counterproductive in its nature, in simple terms, incivility is described by everyday uncivil acts in the workplace. We will begin by diving into workplace incivility and its characteristics followed by national culture and the role that it plays into incivility in the workplace. Furthermore, a survey on incivility was conducted between employees in Croatia and Canada and it was subsequently used along with data collected by Geert Hofstede on these two countries. Through this, it can be said that national culture impacts the amount of experienced and perpetrated incivility at work. Additionally, the study aimed to explain the correlation between Hofstede’s model of national culture and demographics such as gender, age, amount of work experience, job position to the amount of incivility experienced/perpetrated at work. However, no strong correlation was found and as such, it was concluded that Hofstede’s model of national culture is not applicable at an individual and organizational level.

• Keywords: Workplace incivility; national culture; Hofstede
• Language: english
• URN:NBN: urn:nbn:hr:148:121815
• Study programme: Title: Business economics; specializations in: Marketing in english, Managerial informatics, Management, Marketing, Trade and international business, Leadership; Course: Management; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-04-06 11:07:45