Outsourcing poslovnih usluga

undergraduate thesis

• Title (english): Outsourcing of business services
• Author: Josip Ljubić
• Mentor: Ines Dužević (mentor)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2021-09-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

U današnje vrijeme outsourcing uključuje upravljanje odnosima. Više se ne odnosi samo na ugovore već predstavlja vrstu partnerstva. Upravo je stoga bitno odgovarajuće održavanje no i osiguravanje pouzdanih odnosa koji predstavljaju složeniji proces u odnosu na uspostavljanje razine usluga i odnosa. Kroz primjenjivanje outsourcinga nastoji se ostvariti poboljšanje poslovanja čime se utječe i na povećanje dobiti na razini cjelokupnog poduzeća. Kao najvažniji ciljevi mogu se istaknuti fokus prema ključnom poslovanju, bolja učinkovitost, fleksibilnost, brzina i transparentnost no i veća razina kvalitete i niži troškovi cjelokupnog poslovanja. Na taj način nastoji se ostvariti povećanje konkurentnosti cjelokupnog poduzeća. Bitne karakteristike outsourcinga odnose se na eksternalizaciju aktivnosti za specijalizirana poduzeća kako bi se poboljšale njihove performanse no i vlastita specijalizacija. Pritom su ključni ciljevi korištenja outsourcinga upravo ostvarenje nižih troškova i bolje dostupnosti potrebnih resursa. Dodatni ciljevi odnose se na pristup kapitalu no i racionalniji način korištenja već postojećih resursa. Upravo se kroz outsourcing dopušta operaciji ili odjelu koji ima ciklički zahtjev da dovede dodatna sredstva po potrebi. Povećanjem i razvojem poduzeća outsourcing postaje sve popularniji te omogućuje poduzećima poput Antonio Trade d.o.o. pronalazak vrhunskih međunarodnih talenata.

Abstract (english)

Nowadays outsourcing involves relationship management. It is no longer just about contracts but a kind of partnership. That is why it is important to properly maintain and ensure reliable relationships, which is a more complex process in relation to the establishment of the level of services and relationships. Through the application of outsourcing, the aim is to improve the business, which in turn affects the increase in profits at the level of the entire company. The most important goals can therefore be the focus on key business, better efficiency, flexibility, speed and transparency, but also a higher level of quality and lower costs of the entire business. In this way, the aim is to increase the competitiveness of the entire company. Important characteristics of outsourcing relate to the externalization of activities for specialized companies in order to improve their performance but also their own specialization. The key goals of using outsourcing are to achieve lower costs and better availability of necessary resources. Additional goals relate to access to capital but also a more rational way of using existing resources. It is through outsourcing that an operation or department that has a cyclical requirement is allowed to bring in additional funds as needed. With the increase and development of the company, outsourcing is becoming more and more popular and enables companies like Antonio Trade d.o.o. finding top international talent.

• Keywords: outsourcing; vanjska poduzeća; prednosti; Antonio Trade d.o.o.
• Keywords (english): outsourcing; external companies; advantages; Antonio Trade d.o.o.
• Language: croatian
• URN:NBN: urn:nbn:hr:148:108310
• Study programme: Title: Business Economics; Study programme type: professional; Study level: undergraduate; Academic / professional title: stručni/a prvostupnik/ prvostupnica ekonomije (stručni/a prvostupnik/ prvostupnica ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-09-28 19:25:34