Upravljanje poslovnim procesima primjenom softvera za robotsku automatizaciju procesa Winautomation

master's thesis

• Title (english): Robotic process automation software Winautomation in business process management
• Author: Marin Glasnović
• Mentor: Vesna Bosilj Vukšić (mentor)
• Committee member: Ljubica Milanović Glavan (predsjednik povjerenstva)
• Committee member: Nikola Vlahović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2022-03-16, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

Upravljanje poslovnim procesima je cjeloviti pristup vođenja organizacije koji optimalnim korištenjem resursa i primjenom metoda upravljanja, mjerenja, poboljšanja i organiziranja poslovnih procesa ostvaruje zadane ciljeve i povećava efikasnost poduzeća. U fokusu je cijeli poslovni proces, a ne pojedine funkcije u poduzeću, smisao je donositi odluke koje će odnositi konkretno na proces te ostvarivati veće prinose, a ne maksimizirati efikasnost pojedinih funkcija. Informatička tehnologija je uvelike omogućila daljnji razvoj i bolju primjenu koncepta upravljanja poslovnim procesima. Jedna od novih informatičkih tehnologija je robotska automatizacija softvera koja uvođenjem softverskih robota u poslovne procese još više povećava efikasnost i smanjuje vrijeme ciklusa procesa što za poduzeće znači manje troškove. Robotska automatizacija procesa je pojam koji se odnosi na softversku automatizaciju procesa, procesni roboti koji oponašaju rad čovjeka unutar korisničkog sučelja aplikacija vrše unaprijed zadane aktivnosti i procese. Studija slučaja iz ovoga diplomskog rada će prikazati redizajn jednog poslovnog procesa i sve benefite koji se ostvaruju korištenjem platforme Winautomation i tehnologije robotske automatizacije procesa.

Abstract (english)

Business process management is a discipline for organizing a business processes by applying various methods of governance, measurement, optimization and organization with goals of increasing overall efficiency and attaining company's key goals. The focus is on business process as a whole and not just individual functions in the company, the idea is developing decisions that will have the best impact for the overall process which will result in achieving bigger returns, and not just to maximize efficiency of individual functions. Informatics technology, by its constant evolution, is enabling better application of BPM and progresses its development further. Robotic process automation is the one of new IT technologies that implements a software robot in business process and even more increases efficiency and reduces the cycle time resulting in lower costs for the company. Robotic process automation is term that refers to software process automation, a process robot mimics human work, within the user interface of applications, by doing the predetermined activities and processes. The case study will show a redesign of one business process and all the benefits that are being achieved by using the Winautomation platform and RPA technology.

• Keywords: upravljanje poslovnim procesima; poslovni procesi; procesno orijentirano upravljanje; robotska automatizacija procesa; softverski robot
• Keywords (english): Business Process Management; Business Processes; BPM Governance; Process Robotic Process Automation; Software Robot
• Language: croatian
• URN:NBN: urn:nbn:hr:148:132664
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2022-03-16 13:01:20