CJELOŽIVOTNO UČENJE MENADŽERA NIŽIH RAZINA U PODRUČJU USLUGA MOTORNIH VOZILA

master's thesis

• Title (english): LIFELONG LEARNING OF LOWER-LEVEL MANAGERS IN THE FIELD OF MOTOR VEHICLE SERVICES
• Author: Marko Muža
• Mentor: Blaženka Knežević (mentor)
• Committee member: Ivana Marić (predsjednik povjerenstva)
• Committee member: Dora Naletina (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2022-06-28, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Cjeloživotno učenje odnosi se na svu aktivnost koju smo upotrijebili tijekom cijelog života kako bi unaprijedili svoje znanje, kompetencije i vještine u okviru građanskog, društvenog ili osobnog djelovanja pojedinca.
Sam pojam cjeloživotnog učenja možemo podijeliti na formalni, neformalni i informalni oblik.
Distributivna trgovina obuhvaća sve oblike trgovačkih aktivnosti, počevši s nabavkom robe od proizvođača, pa sve do njezine prodaje krajnjem potrošaču. U državama ili njezinim političko-administrativnim jedinicama predstavlja jedan od najznačajnijih gospodarskih sektora. Distributivna trgovina obuhvaća trgovinu na veliko za vlastiti račun, posredovanje u trgovini na veliko, trgovinu na malo i popravke motornih vozila i motocikala.
U ovom radu kao glavni predmet interesa je cjeloživotno obrazovanje u području pružanja usluga servisa i kontrole motornih vozila kao važnog segmenta trećeg odjeljka distributivne trgovine.
Taktički menadžment čine menadžeri koji upravljaju operativnim menadžerima. Oni obično moraju osigurati da menadžeri prve linije rade u skladu sa poslovnim idejama i ciljevima poslovnog subjekta. Najveći dio vremena menadžeri nižih razina provode u komunikaciji i prijenosu informacija vrhovnog menadžmenta prema podređenim zaposlenicima. Menadžeri nižih razina pretvaraju strateške odluke menadžera u konkretne zadatke i specifične poslove i aktivnosti koje prenose zaposlenicima. Područje motornih vozila nije iznimka, nove tehnologije traže konstantno prilagođavanje programa cjeloživotnog učenja i usavršavanje menadžera.
Cilj u ovom radu je istražiti stavove i primjenu modela cjeloživotnog učenja među menadžerima nižih razina u području usluge i kontrole motornih vozila.

Abstract (english)

Lifelong learning refers to all activities that we have used through our lives to improve our knowledge, competencies and skills with civil, social or personal activities of an individual.
The term of lifelong learning can be divided into formaln, non-formal and informal forms.
Distributive trade includes all forms of trade activities, starting with the purchase of goods from producers to its sale to the final consumer. It represents one of the most important economic sectors in the states or it's political-administrative units. Distributive trade includes own-account wholesale trade, whosale intermediation, retail trade and repair of motor vehicles and motorcycles.
In this paper, the main subject of interest is lifelong learning in the field of service and conrol of motor vehicles as an important segment of the third section of distributive trade.
Tactical menagement consist of managers who manage operational menagers. They usually have to ensure that first-line managers work in accordance with the business ideas and goals of the buseness entity. Most of the time lower-level managers spend communicating and transferring top management information to subordinate employees. Lower-level managers translate strategic decisions of managers into concrete and specific tasks and activities that they transfer to employees. The field of motor is no exception, new technologies require constant adjustment of lifelong learning programs and training of managers.
The aim of this paper is to investigate the attitudes and application of te model of lifelong learning among lower level managers in the field of service and control motor vehicles.

• Keywords: cjeloživotno učenje; formalni; neformalni i informalni oblik; distributivna trgovina; taktični menadžment; menadžeri nižih razina
• Keywords (english): lifelong learning; formal; non-formal; informal forms; distributive trade; tactical menagement; lower-level managers
• Language: croatian
• URN:NBN: urn:nbn:hr:148:956744
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2022-06-28 10:56:08