Primjena sustava upravljanja kvalitetom u organizaciju automobilističkih natjecanja

master's thesis

• Title (english): Application of quality management system in the organization of autosport competitions
• Author: Kristina Harapin
• Mentor: Jasna Prester (mentor)
• Committee member: Tomislav Hernaus (predsjednik povjerenstva)
• Committee member: Matija Marić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2022-06-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Ovaj rad opisuje temeljne koncepte sustava upravljanja kvalitetom s fokusom na upravljanje kvalitetom u uslugama. Samu razradu područja teorije menadžmenta kvalitete slijedi primjena iste na svijet automobilizma s istraživanjem o uspješnosti provedbe navedenih modela na najviše rangirano natjecanje u Hrvatskoj Croatia Rally WRC, koja se boduje za svjetsko prvenstvo u reli natjecanjima. Cilj rada je pokazati kako se poslovni modeli mogu primjenjivati na sportske koncepte iako zahtjevaju specifične preinake i pokazati organizatorima automobilističkih natjecanja u Hrvatskoj kako se ispravnim alatima može pospješiti domaća automobilistička kultura. Istraživanje je rađeno u obliku intervjua s organizacijskim odborom Croatia Rally WRC te dovodi do zaključka kako i mladi organizacijski timovi moraju kontinuirano raditi na unapređenju kvalitete s namjerom da povećaju svoju uspješnost.

Abstract (english)

This paper describes the basic concepts of a quality management system with a focus on quality management in services. The elaboration of the field of quality management theory is followed by its application in the world of autosport with research on the success of proven models in the highest-ranked competition in Croatia Croatia Rally WRC, which is scored for the World Rally Championship. This paper aims to show how business models can be applied to sports concepts, although they require specific modifications, and to show the organizers of car competitions in Croatia how the right tools can improve the domestic car culture. The research was conducted in the form of an interview with the organizing committee of the Croatia Rally WRC and leads to the conclusion that young organizational teams must work continuously to improve quality to increase their success.

• Keywords: upravljanje kvalitetom; usluge; automobilizam; Croatia Rally WRC
• Keywords (english): Quality management; services; automotive; Croatia Rally; WRC
• Language: croatian
• URN:NBN: urn:nbn:hr:148:278004
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2022-06-29 09:08:40