Upravljanje kvalitetom u zdravstvu na primjeru Republike Hrvatske

undergraduate thesis

• Title (english): Quality management in health care on the example of the Republic of Croatia
• Author: Lea Bakarić
• Mentor: Mate Damić (mentor)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2022-09-28, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Upravljanje kvalitetom važan je zadatak u mnogim industrijama jer može pomoći u
prepoznavanju potencijala, optimizaciji procesa, rasteretiti zaposlenike i omogućiti bolje
rezultate rada u cjelini. Posebno je važno u zdravstvu. Upravljanje kvalitetom strukturira i
sustavno poboljšava procese te omogućuje veću transparentnost procesa za sve uključene.
Istovremeno se identificiraju slabe točke u sustavu te se greške detektiraju i otklanjaju u ranoj
fazi. Sustav upravljanja kvalitetom u zdravstvu povećava zadovoljstvo pacijenata. U sklopu
ovog završnog rada na temu upravljanje kvalitetom u zdravstvu na primjeru Republike
Hrvatske su prikazani ključni elementi i načini mjerenja kvalitete te osiguranje i kontrola
kvalitete. U nastavku je prikazana kvaliteta zdravstvene zaštite te indikatori kvalitete
zdravstvene njege. U sklopu završnog rada je napravljeno istraživanje o percepciji kvalitete
zdravstvene usluge u Republici Hrvatskoj gdje je ukupno 50 ispitanika dalo svoju ocjenu o
kvaliteti zdravstvenog sustava Republike Hrvatske.

Abstract (english)

Quality management is an important task in many industries because it can help identify
potential, optimize processes, relieve employees and enable better work results as a whole. It
is especially important in healthcare. Quality management structures and systematically
improves processes and enables greater process transparency for all involved. At the same
time, weak points in the system are identified and errors are detected and eliminated at an
early stage. The quality management system in healthcare increases patient satisfaction. As
part of this final paper on the topic of quality management in health care, the key elements
and methods of quality measurement, as well as quality assurance and control, are presented
on the example of the Republic of Croatia. The following shows the quality of health care
and indicators of the quality of health care. As part of the final paper, a survey was conducted
on the perception of the quality of healthcare services in the Republic of Croatia, where a
total of 50 respondents gave their evaluations of the quality of the healthcare system in the
Republic of Croatia.

• Keywords: indikatori; kontrola kvalitete; kvaliteta; osiguranje kvalitete; zdravstvo
• Keywords (english): indicators; quality control; quality; quality assurance; healthcare
• Language: croatian
• URN:NBN: urn:nbn:hr:148:936444
• Study programme: Title: Business Economics; specializations in: Trade Business Operations, Tourism Business Operations, Accounting and Finances, Business Secretary; Course: Tourism Business Operations; Study programme type: professional; Study level: undergraduate; Academic / professional title: stručni/a pristupnik/pristupnica ekonomije (stručni/a pristupnik/pristupnica ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2022-09-28 16:34:16