Digitalna transformacija i kvaliteta 4.0

master's thesis

• Title (english): Digital transformation and quality 4.0
• Author: Tara Vasić
• Mentor: Ines Dužević (mentor)
• Committee member: Tomislav Baković (član povjerenstva)
• Committee member: Mate Damić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2023-05-04, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Danas živimo u svijetu koji se mijenja nezapamćenom brzinom upravo zbog ubrzanog razvoja digitalne tehnologije koja dovodi do značajnih promjena, kako u poslovnom tako i u privatnom okruženju svakog pojedinca. Svakim se danom tehnologija razvija sve više i upravo takav ubrzani razvoj iste dovodi do razvoja 4. industrijske revolucije. Industriju 4.0 karakterizira automatizacija poslovnih procesa upravo kroz korištenje različitih tehnologija. Ključna za adekvatnu primjenu 4. industrijske revolucije je digitalna transformacija. Shodno tome, od poduzeća se traži da osmišljavaju nove poslovne procese i prekvalificiraju svoju radnu snagu kako bi ostvarili digitalnu transformaciju. Digitalna transformacija podrazumijeva povezivanje svih čimbenika proizvodnih procesa u umreženi lanac vrijednosti prikupljajući i analizirajući podatke u svrhu unaprjeđenja procesa uključenih u proizvodnju, optimizacije troškova, stvaranja konkurentske prednosti i na kraju ispunjavanja želja i očekivanja samih kupaca. Industrija 4.0 dovodi do razvoja novog koncepta kvalitete nazvanog kvaliteta 4.0. Kako danas na tržištu vlada sve veća konkurencija, poduzeća su jednostavno primorana adekvatno upravljati sustavom svoje kvalitete kako bi na taj način ostvarili konkurentsku prednost i izvrsnost u poslovanju. Adekvatno upravljanje kvalitetom dovodi do povećanja zadovoljstva kupaca, povećanja produktivnosti poduzeća te dugoročno dovodi do uštede u vremenu i troškovima proizvodnje.

Abstract (english)

We live in a world that is changing rapidly because of the fast change of digital technology which leads to important changes in the lives of everyone, both professionally and privately. Technology develops every day and its rapid development leads to the development of the 4th industrial revolution. Industry 4.0 is characterised by automatization of business processes that are used in different technologies. Digital transformation is the key for adequate application of the 4th industrial revolution. Therefore, companies must think of new business processes and requalify their workforce in order to achieve digital transformation. Digital transformation implies connecting all the factors of production process into the networked value chain, collecting and analyzing data in order to improve processes that are included in manufacturing, cost optimization, competitive advantage and lastly fulfilling buyers' needs and expectations. Industry 4.0 leads to development of a new quality concept named quality 4.0. Competition in today's market is enormous, therefore companies must adequately control their quality system so that they could have a competitive advantage and excellence in business. Adequately managed quality increases buyers’ satisfaction, business’ productivity which, in the long run, leads to savings in time and production costs.

• Keywords: industrija 4.0; digitalna transformacija; sustavi upravljanja kvalitetom; kvaliteta 4.0
• Keywords (english): industry 4.0; digital transformation; quality management system; quality 4.0
• Language: croatian
• URN:NBN: urn:nbn:hr:148:805793
• Study programme: Title: Business economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-05-04 12:47:26