Primjena inteligentnih platformi za automatizaciju poslovnih procesa

master's thesis

• Title (english): The implementation of intelligent platforms for business process automation
• Author: Filip Slonjšak
• Mentor: Vesna Bosilj Vukšić (mentor)
• Committee member: Nikola Vlahović (član povjerenstva)
• Committee member: Ljubica Milanović Glavan (član povjerenstva)
• Committee member: Vesna Bosilj Vukšić (predsjednik povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2023-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

U suvremenom dobu obilježenom brzim tehnološkim napretkom, poslovni procesi doživjeli su značajne promjene. Ovaj rad proučava duboku povezanost digitalne transformacije s upravljanjem poslovnim procesima, posebno naglašavajući ulogu BPMN-a (engl. Business Process Model and Notation). U ovom radu istražena je evolucija upravljanja poslovnim procesima u svjetlu brzog tehnološkog napretka i digitalne transformacije te se rad fokusira na duboko razumijevanje modeliranja poslovnih procesa, s posebnim naglaskom na ulogu BPMN-a kao ključnog alata u ovom kontekstu. Međutim, srž istraživanja leži u području inteligentne automatizacije. Dok tradicionalne metode automatizacije imaju svoje mjesto, inteligentna automatizacija, potpomognuta naprednim tehnologijama poput strojnog učenja i umjetne inteligencije, predstavlja revolucionarni pomak u poslovnom svijetu. Kroz primjer na konkretnom poduzeću, rad demonstrira potencijal i prednosti inteligentne automatizacije. Detaljna studija slučaja istražuje primjenu inteligentne automatizacije u IT tvrtki koja posluje u Hrvatskoj. Rad ističe kako i zašto će inteligentna automatizacija, uz pravilnu primjenu i razumijevanje, biti ključna za inovacije i konkurentske prednosti u budućem poslovnom okruženju.

Abstract (english)

In the modern era characterized by rapid technological advancement, business processes have undergone significant changes. This paper examines the deep connection between digital transformation and business process management (BPM), with a particular emphasis on the role of BPMN. The evolution of business process management in light of rapid technological progress and digital transformation is explored, and the paper focuses on a profound understanding of business process modeling, with a special emphasis on the role of BPMN as a key tool in this context. However, the core of the research lies in the field of intelligent automation. While traditional automation methods have their place, intelligent automation, assisted by advanced technologies such as machine learning and artificial intelligence, represents a revolutionary shift in the business world. Through a real-world example in a specific company, the paper demonstrates the potential and benefits of intelligent automation. A detailed case study explores the application of intelligent automation in an IT company operating in Croatia. The paper highlights how and why intelligent automation, when applied and understood correctly, will be crucial for innovation and competitive advantages in the future business environment.

• Keywords: inteligentna automatizacija; automatizacija poslovnih procesa; digitalna transformacija; upravljanje poslovnim procesima
• Keywords (english): intelligent automation; business process automation; digital transformation; business process management
• Language: croatian
• URN:NBN: urn:nbn:hr:148:839463
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to authenticated users
• Created on: 2023-09-20 18:20:40