Modeliranje poslovnih procesa na primjeru doma za starije i nemoćne osobe

master's thesis

• Author: Matija Hrman
• Mentor: Vesna Bosilj Vukšić (mentor)
• Committee member: Nikola Vlahović (član povjerenstva)
• Committee member: Ljubica Milanović Glavan (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2023-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

U ovom diplomskom radu obrađena je tema modeliranje poslovnih procesa na primjeru doma za starije i nemoćne osobe. Cilj ovog rada je prikazati povijesni razvoj modeliranja poslovnih procesa, te na primjeru prikazati kako modeliranje poslovnih procesa izgleda u praksi. Prilikom izrade ovog rada korištene su razne metode prikupljanja podataka. Teorijski dio rada napisan je uz pomoć stručne literature na hrvatskom i stranom jeziku. Dok se izrada primjera bazirala na internoj dokumentaciji poduzeća. Modeli poslovnih procesa u domu za starije i nemoćne osobe izrađeni su na temlju BPMN standarda. Za modeliranje je korišten alat Camunda Modeler. U radu su temeljito opisane komponente BPMN dijagrama radi boljeg razumijevanja modela. Struktura rada je podijeljena na pet poglavlja. Prva cjelina predstavlja uvod, koji uvodi čitatelja u predmet i cilj rada. U drugoj cjelini jsu obrađeni pojmovi upravljanje poslovnim procesima , te modeliranje poslovnih procesa. Treće poglavlje stavlja fokus na metode koje se mogu koristiti pri modeliranju. U četvrtom poglavlju se teorijski dio prikazuje u praksi, dok u zadnjem poglavlju se radi sinteza cijelog rada.

Abstract (english)

This master thesis deals with the topic of business process modeling using the example of a home for the elderly and infirm. The aim of this paper is to show the historical development of business process modeling, and to show, by way of example, how business process modeling looks in practice. Various methods of data collection were used in the preparation of this paper. The theoretical part of the work was written with the help of professional literature in Croatian and foreign languages. While the creation of examples was based on the company's internal documentation. The models of business processes in the home for the elderly and infirm were created on the basis of the BPMN standard. The Camunda Modeler tool was used for modeling. The paper thoroughly describes the components of the BPMN diagram for a better understanding of the model. The structure of the work is divided into five chapters. The first part is an introduction, which introduces the reader to the subject and goal of the work. In the second unit, the concepts of business process management and business process modeling are covered. The third chapter focuses on the methods that can be used in modeling. In the fourth chapter, the theoretical part is presented in practice, while in the last chapter, the synthesis of the entire work is done.

• Keywords: dom za starije i nemoćne; modeliranje; poslovni proces; BPMN; Camunda Modeler
• Keywords (english): Home for the eldery and infirm; Modeling; Business process; BPMN; Camunda Modeler
• Language: croatian
• URN:NBN: urn:nbn:hr:148:770465
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-09-24 08:10:10