Unaprjeđenje poslovnih procesa uvođenjem sustava za elektroničku razmjenu dokumenata

graduate thesis

• Title (english): Improvement of business processes by introducing a system for electronic interchange documents
• Author: Karla Jakelić
• Mentor: Božidar Jaković (mentor)
• Committee member: Dalia Suša Vugec (član povjerenstva)
• Committee member: Jasmina Pivar (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2024-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

Predmet diplomskog rada je unaprjeđenje poslovnih procesa uvođenjem sustava za elektroničku razmjenu dokumenata, s posebnim naglaskom na elektroničku razmjenu dokumenata. U radu se analizira kako digitalne tehnologije i poslovni informacijski sustavi transformiraju poslovne procese te olakšavaju upravljanje dokumentima unutar organizacija.
Digitalne tehnologije definiraju se kao alati i sustavi koji koriste digitalne podatke za različite poslovne aktivnosti. Kroz povijest, njihov razvoj donio je razne vrste i oblike tehnologija koje se sada integriraju u poslovne operacije kako bi poboljšale učinkovitost i produktivnost.
Poslovni informacijski sustavi predstavljaju ključne komponente za upravljanje informacijama i procesima unutar poduzeća. Njihova integracija s digitalnim tehnologijama omogućava bolje upravljanje resursima, bržu obradu podataka te lakšu komunikaciju i suradnju unutar organizacije. Međutim, implementacija ovih sustava dolazi s prednostima i nedostacima koje treba pažljivo razmotriti.
Elektronička razmjena dokumenata (EDI) donosi brojne prednosti, poput brzine, sigurnosti i smanjenja troškova, ali i izazove, kao što su prilagodba sustava i osiguranje privatnosti podataka.
Analiza podataka o razmjeni dokumenata provedena je kako bi se pružile konkretne preporuke i prikazali rezultati istraživanja na temelju uzorka ispitanika. Prikazana je studija slučaja poduzeća INA koja pokazuje stanje prije i nakon implementacije EDI-a te predviđanja za budućnost.
Cilj rada bio je istražiti i prikazati utjecaj digitalnih tehnologija i EDI sustava na poslovanje, pružajući detaljan uvid u njihovu primjenu i koristi. Istraživanje je provedeno na uzorku od 105 ispitanika zaposlenika poduzeća koje koriste elektroničku razmjenu dokumenata. Rezultati pokazuju kako digitalne tehnologije i EDI sustavi značajno unapređuju poslovne procese, ali također ističu važnost pažljivog planiranja i implementacije ovih sustava za maksimalne koristi.

Abstract (english)

The subject of the thesis is the improvement of business processes by introducing a system for the electronic interchange of documents, with a special emphasis on the electronic interchange of documents. The paper analyzes how digital technologies and business information systems transform business processes and facilitate document management within organizations.
Digital technologies are defined as tools and systems that use digital data for various business activities. Throughout history, their development has brought various types and forms of technologies that are now being integrated into business operations to improve efficiency and productivity.
Business information systems represent key components for managing information and processes within the company. Their integration with digital technologies enables better resource management, faster data processing and easier communication and collaboration within the organization. However, implementing these systems comes with advantages and disadvantages that should be carefully considered.
Electronic Document Interchange (EDI) brings numerous advantages such as speed, security and cost reduction, but also challenges such as system customization and ensuring data privacy. The paper analyzes the functionalities, advantages and protocols of the EDI system and their role in modern business.
Analysis of data on document exchange was conducted to provide specific recommendations and research results based on a sample of respondents. A case study of the company INA is presented, which shows the situation before and after the implementation of EDI and predictions for the future.
The goal of the paper was to investigate and present the impact of digital technologies and EDI systems on business, providing a detailed insight into their application and benefits. The research was conducted on a sample of 105 employees of companies that use electronic document exchange.
The results show how digital technologies and EDI systems significantly improve business processes, but also highlight the importance of careful planning and implementation of these systems for maximum benefits.

• Keywords: Elektronička razmjena dokumenata; digitalne tehnologije; poslovni informacijski sustavi; integracija
• Keywords (english): Electronic data interchange; digital technologies; business information systems; integration
• Language: croatian
• URN:NBN: urn:nbn:hr:148:744517
• Study programme: Title: /; Study programme type: professional; Study level: graduate; Academic / professional title: magistar ekonomije/magistra ekonomije (magistar ekonomije/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2024-09-24 18:39:23