Razvoj aplikacije pametnog virtualnog asistenta korištenjem Pythona

master's thesis

• Title (english): Development of an intelligent virtual assistant app using Python programming language
• Author: Ivana Trslić
• Mentor: Mirjana Pejić Bach (mentor)
• Committee member: Jovana Zoroja (predsjednik povjerenstva)
• Committee member: Ivan Strugar (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2019-09-25, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

U posljednjim godinama visoka tehnologija i njezini produkti doživljavaju procvat u industriji
visoke tehnologije. Uzmemo li u obzir da su klijenti i njihovo zadovoljstvo na prvom mjestu
svakom ozbiljnom poduzeću, pametni virtualni asistenti postaju pravo otkriće u upravljanju
odnosima s klijentima. Pametni virtualni asistent je aplikacija za interakciju s korisnicima na
temelju govornih naredbi. Aplikacija integrira softversko rješenje u oblaku gdje se svi podaci
pohranjuju i analiziraju... More za kvalitetniju buduću uslugu, a pametni uređaji međusobno komuniciraju
koristeći internet stvari. U radu se naglašavaju procesi razvoja i područja primjene pametnih
virtualnih asistenata te se razvija pilot aplikacija Chatbota u Python programskom jeziku.
Ovim radom se želi prikazati važnost razvoja novih tehnologija, njihov utjecaj na živote ljudi te
potencijalna područja primjene. Rezultati rada mogli bi poslužiti svima zainteresiranima za
korištenje virtualnih asistenata u poslovanju ili osobnom interesu i bolje razumijevanje
programiranja u Phytonu. Less

Abstract (english)

In recent years high technology and its products are experiencing a boom in high technology
industry. Considering that customers and their satisfaction are in the first place for every serious
company, intelligent virtual assistants become real breaktrough in customer relationship
management. Intelligent virutal assistant is a voice command-based application for interaction
with customers. The application integrates a software solution into a cloud, where all data is stored
and analyzed... More for better future service, while smart devices communicate with each other using the
Internet of Things. This workpiece highlights development processes and applications of
intelligent virtual assistants and develops a pilot Chatbot application in Python programming
language.
This workpiece seeks to present the importance of developing new technologies, their impact on
people’s lives and potential applications. The result of the workpiece could be useful for anyone
interested in using intelligent virtual assistants in business or personal and better understanding of
programming in Python. Less

• Keywords: pametni virtualni asistent; internet stvari; Python; chatbot
• Keywords (english): intelligent virtual assistant; internet of things; Python; chatbot
• Language: croatian
• URN:NBN: urn:nbn:hr:148:006085
• Study programme: Title: Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2019-09-25 22:05:08