Upravljanje poslovnim procesima upravljanja ljudskim potencijalima u javnoj upravi Republike Hrvatske

master's thesis

• Title (english): Process management of HR processes of public administration of the Republic of Croatia
• Author: Luka Matić
• Mentor: Tomislav Hernaus (mentor)
• Committee member: Nina Pološki Vokić (predsjednik povjerenstva)
• Committee member: Mislav Ante Omazić (član povjerenstva)
• Committee member: Tomislav Hernaus (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2019-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Prema analizama europskih institucija, kvalitetna javna uprava jedan je od preduvjeta za
kvalitetan razvoj društva svake države kroz pružanje podrške poduzećima ili građanima. Javna
uprava u Republici Hrvatskoj veoma zaostaje za javnim upravama ostalih država članica
Europske Unije. Temelj svake institucije, pa tako i javne uprave, predstavljaju ljudi, a odjel
ljudskih potencijala, koji se bavi ljudima, nosi velik dio potencijala za promjenu. S ciljem
poboljšanja navedene situacije, Vlada Republike Hrvatske donijela je strategije i akcijske
planove u kojima ističe kako je put ka poboljšanju javne uprave upravo implementacija
informacijskih sustava u odjele ljudskih potencijala. Kako su procesi aktivnosti upravljanja
ljudskim potencijalima vrlo zastarjeli, upravo bi implementacija IT rješenja imala velik utjecan
na poboljšanje javne uprave općenito. S tim ciljem u ovom radu pristupilo se upravo tome gdje
se, nakon detaljne analize problema i definiranja neefikasnosti, predložio prijedlog IT rješenja u
svrhu unaprjeđenja postojeće situacije.

Abstract (english)

According to the analysis of the European institutions, quality of the public administration is one
of the preconditions for the development of the society of each country through providing
support to businesses or citizens. Public administration in the Republic of Croatia is far behind
the public administration of other EU countries. People are the cornerstone of every institution,
including public administration, and the human resources department, which deals with people,
carries much of the potential for change. With its results, the Government of the Republic of
Croatia adopted a strategy and an action plan in which it emphasized that improvement of public
administration should be acheived by implementing information systems in HRM departments.
As the processes of HRM activities are very outdated, the implementation of IT solutions would
have a major impact on the increase of quality of public administration in general. With this in
mind, after detailed analysis of the problem and defined inefficiencies, IT solution was proposed,
so that the existing situation can be improved.

• Keywords: upravljanje poslovnim procesima; mapa procesa; upravljanje ljudskim potencijalima; javna uprava; informacijski sustav
• Keywords (english): business process management; process map; human resources management; public administration; information system
• Language: croatian
• URN:NBN: urn:nbn:hr:148:868443
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-09-30 10:41:01