Analiza mogućnosti unapređenja organizacijske kulture u javnoj upravi

master's thesis

• Title (english): Analysis of the possibilities of improving organizational culture in public administration
• Author: Marina Đurkan
• Mentor: Ivana Načinović Braje (mentor)
• Committee member: Ivana Načinović Braje (predsjednik povjerenstva)
• Committee member: Ivana Marić (član povjerenstva)
• Committee member: Lovorka Galetić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2019-09-27, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Ovaj rad bavi se konceptom organizacijske kulture, točnije organizacijske kulture javne uprave u
Republici Hrvatskoj. Organizacije shvaćaju da organizacijska kultura postaje važan dio današnjeg
pozitivnog poslovanja, stoga ju zadnjih godina nastoje osvještavati i razvijati. Organizacijska kultura je
širok pojam te mnogi autori donose različite tipologije organizacijske kulture. Rad donosi nekoliko
tipologija organizacijske kulture, među ostalim i tipologiju prema Cameron i Quinnu koja govori o
klanskoj, adhokratskoj, hijerarhijskoj i marketinškoj kulturi , a za mjerenje organizacijske kulture u
javnoj upravi u Republici Hrvatskoj koristio se „focus“ upitnik koji uključuje različite čestice za različite
kategorije organizacijske kulture. Problem s kojim se javna uprava u Hrvatskoj bori jest pretjerana
birokratiziranost i slijepa vjera formalizmu i postupcima te izrazito nerazvijena komunikacija između
odjela i zaposlenika. Stoga je vrlo jasno da je javnoj upravi potrebna nova kultura. Odgovore možemo
tražiti u postulatima novog javnog menadžmenta koji nastoji donositi ekonomske vrijednosti u javnu
upravu koja je neprofitna organizacija. Javni menadžment nastoji mnoga javna pitanja prepustiti
reguliranju tržišta i na taj način financijski rasteretiti državu i uvesti poduzetničku kulturu. Za potrebe
rada provedeno je istraživanje u određenim jedinicama javne uprave diljem Republike Hrvatske.
Rezultati su pokazali kako u ispitanim jedinicama javne uprave prevladava hijerarhijska kultura, a
najmanje je izražena adhokratska i klanska kultura. Također, ispitanici su u otvorenim odgovorima
istaknuli kako je najveći problem u javnoj upravi nerazvijena komunikacija, sporost sustava,
pretjerana birokracija i orijentiranost na formalizam. Javnoj upravi u Hrvatskoj je potrebna nova
kultura u kojoj bi se povećalo zadovoljstvo i korisnika, a i zaposlenika.

Abstract (english)

This paper deals with the concept of organizational culture, more precisely with organizational
culture of public administration in the Republic of Croatia. Organizations understand that
organizational culture is becoming an important part of today's positive business, so in recent years
they have been trying to raise awareness and develop it. Organizational culture is a broad term and
many authors bring different typologies of organizational culture. This paper brings several
typologies of organizational culture, including a typology according to Cameron and Quinn that
speaks of clan, adhocratic, marketing and hierarchical culture, and a „focus“ questionnaire involving
different particles for a different categories of organizational culture was used to measure
organizational culture in public administration in the Republic of Croatia. The problem that public
administration in Croatia is struggling with is over-bureaucracy and blind faith in formalism and
procedures, and markedly underdeveloped communication between departments and employees.
Therefore, it is very clear that public administration needs a new culture. The answers can be found
int he postulates od New Public Management, which is trying to bring economic values to the public
administration, which is non-profit organization. Public managment tries to leave many public issues
to be regulated by the market and thus financially relieve the state and introduce an entrepreneurial
culture. For the purpose oft he paper, a survey was conducted in certain public administration units
throughout the Republic of Croatia. The results showed that the hierarchical culture was
predominant int he examined public administration units, with the least pronounced adhocratic and
clan culture. Also, the respondents said in their open answers that the biggest problem in public
administration is underdeveloped communication, system slowness, excessive bureaucracy and a
focus on formalism. Public administration in Croatia needs a new culture which would increase
customer and employee satisfaction.

• Keywords: organizacijska kultura; javna uprava; javni menadžment; hijerarhijska kultura
• Keywords (english): organizational culture; public administration; public management; hierarchical culture
• Language: croatian
• URN:NBN: urn:nbn:hr:148:189412
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-10-03 06:42:28