Pozitivni učinci promjene poslovnih procesa na kvalitetu provjere postupaka nabave

professional thesis

• Author: Vedran Težak
• Mentor: Tomislav Hernaus (mentor); MBZ: 269593
• Committee member: Vesna Bosilj Vukšić (predsjednik povjerenstva)
• Committee member: Tomislav Hernaus (član povjerenstva)
• Committee member: Tomislav Baković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2019-12-16, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Procesna orijentacija, pa i sam procesni menadžment nije novi koncept među privatnim organizacijama, no koliko je primjenjiv na javne institucije. Predmet ovog rada je analizirati utvrđene ključne procese javnoj agenciji koja je nadležna za nadzor provedbe projekata financiranih iz ESI fondova. Analizirat će se proces prethodne provjere dokumentacije o nabavi temeljem koje korisnici bespovratnih sredstava provode postupak nabave. Osim tog procesa, koji predstavlja djelovanje na rizike nabave, fokus je na procesu naknadne verifikacije postupka nabave nakon što ga korisnici provedu, a temeljem kojega se utvrđuju moguće nepravilnosti i propusti u provedbi postupka nabava. Posljedice tih propusta su ozbiljne i financijske su prirode, važno je stoga osigurati održivost takvog procesa i za agenciju i za korisnike koji snose financijske posljedice, kako bi se one što je više moguće smanjile i kako bi se njima upravljalo. Ovaj će rad predložiti, analizirati i utvrditi najbolje modele kako bi se postigla optimizacija procesa. Za postizanje navedenog obradit će se i sistematizirano prikazati teorijski i praktični okvir upravljanja poslovnim procesima, opisati koristi upravljanja poslovnim procesima te identificirati slabosti trenutačnog modela procesa i predložiti mjere djelovanja na njih. Za modeliranje procesa koristit će se norma BPMN 2.0 kao univerzalno primjenjiva i razumljiva nomenklatura.

Abstract (english)

Business process orientation, as well as business process management is not a new concept for private companies but is it applicable to public institutions. The purpose of this paper is to analyse key business processes in a public agency that is tasked with management and control of projects financed from ESI funds. The process of ex-ante check of tender documentation drafted by grant beneficiaries will be analysed in the view of its purpose of detecting and proposing risk management measures. Aside from that process, the focus lies on ex-post verification of procurement procedures that have been finalised, ending in procurement contracts that are subject to possible errors and irregularities that arise from the procurement process. Consequences of these errors are dire, and their nature is financial, which makes it all the more important to ensure sustainability of this business process, both for the agency as well as the beneficiaries who bear financial corrections. The aim would be to diminish the consequences and to actively manage them. This paper proposes, analyses and defines the best business process models to achieve business process optimisation. To accomplish this, the subject matter will be defined by means of analysing the business process management theory and scientific papers with practical applications of the theoretical framework to define benefits from business process management, identify flaws of the current business process model and propose measures of improvement. The modelling of processes is done through BPMN 2.0 which is universally applicable and easily comprehensible.

• Keywords: upravljanje poslovnim procesima; procesna orijentacija; procesni pristup; procesni menadžment; analiza poslovnih procesa; mjerenje uspješnosti poslovnih procesa; promjena poslovnih procesa; modeliranje; prikazivanje poslovnih procesa; provjera nabave; fondovi EU
• Keywords (english): business process management; business process orientation; business process analysis; business process change; business process modelling; procurement verification; EU funds
• Language: croatian
• URN:NBN: urn:nbn:hr:148:738497
• Study programme: Title: Organization and management; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica organizacije i menadžmenta (sveučilišni/a specijalist/specijalistica organizacije i menadžmenta)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2019-12-18 21:23:44