Implementacija zajedničkog uslužnog centra kao efikasnog poslovnog modela u ICT industriji

professional thesis

• Author: Tomislav Žilić
• Mentor: Mario Spremić (mentor)
• Committee member: Mislav Ante Omazić (predsjednik povjerenstva)
• Committee member: Mario Spremić (član povjerenstva)
• Committee member: Miroslav Mandić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2020-01-14, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

Potraga za novim i efikasnim poslovnim modelima je konstantna tema u upravljanju bilo kojim poduzećem ili poslovnim sustavom. To je zajedničko poduzećima i poslovnim sustavima u svim industrijama i svim okruženjima. Tako je i u ICT industriji, koja je naročito propulzivna i podložna čestim promjenama. Samim time poduzeća i organizacije u ICT okruženju neprestano moraju preispitivati svoje poslovne modele kako bi se prilagodili zahtjevnom i promjenjivom tržištu i okruženju. Ovaj rad opisuje jedan od mogućih poslovnih modela u ICT okruženju, a to je model zajedničkih uslužnih centara. Taj model podrazumijeva pružanje zajedničkih usluga unutar nekog poslovnog okruženja čime se nastoji povećati efikasnost poslovanja. Implementacija takvog modela u nekom poduzeću ili poslovnom sustavu donosi velike izazove, kako organizacijske tako i tehnološke, ali na koncu se očekuju i velike prednosti te koristi implementacije novog poslovnog modela. U radu je opisan model zajedničkog uslužnog centra, posebnosti ICT poslovnog okruženja, te mogućnosti i prednosti implementacije ovog poslovnog modela. Također je provedeno istraživanje obilježja zajedničkog uslužnog centra kao efikasnog poslovnog modela u ICT industriji. Istraživanje se zasniva na studijama slučaja karakterističnih primjera uspostave zajedničkih uslužnih centara u ICT industriji.

Abstract (english)

Seeking for new and efficient business models is a constant management issue in any business-oriented organization. This issue is common to all industries and all business environments. The same applies to the ICT industry, environment that is especially propulsive and dynamic. Therefore, companies and organizations within the ICT environment should constantly reevaluate their current business models to be prepared to exist in demanding and dynamic market and environment in general. This document describes one of possible business models in the ICT environment, model of shared service centers. This model is about providing shared services within a certain business environment, aiming to be more efficient. Implementation of the shared services model could be both organizational and technological challenges. On the other hand, there are quite a few benefits that are being expected as an outcome of implementing this model. This paper describes shared services center business model, its characteristics and benefits with special focus on the ICT business environment. Furthermore, there is a research on shared service center capabilities as an efficient business model in the ICT industry. The research is based on relevant case studies from the ICT environment.

• Keywords: zajedničke usluge; zajednički uslužni centri; ICT industrija
• Keywords (english): shared services; shared service centers; ICT industry
• Language: croatian
• URN:NBN: urn:nbn:hr:148:458756
• Study programme: Title: Business Administration- MBA; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica poslovnog upravljanja-MBA (sveučilišni/a specijalist/specijalistica poslovnog upravljanja-MBA)
• Type of resource: Other
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2020-02-07 11:34:59