Transformacija menadžmenta ljudskih potencijala u procesnoj organizaciji

master's thesis

• Title (english): Transformation of human resource management in process organization
• Author: Franjo Bošnjak
• Mentor: Tomislav Hernaus (mentor); MBZ: 269593
• Committee member: Nina Pološki Vokić (predsjednik povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2020-02-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Sustavno planiranje i vođenje ljudskih potencijala danas predstavlja važno područje svake moderne organizacije, što povećava učinkovitost poslovanja, kvalitetu proizvoda/usluga te stvara pozitivnu organizacijsku klimu i kulturu. Upravljanje njima zahtijeva stvaranje sustava koji će uključivati analizu ljudskih potencijala, planiranje, pribavljanje, selekciju i njihov razvoj, te upravljanje karijerom kako bi se osiguralo iskorištavanje potencijala svakoga zaposlenika. Poslovni procesi predstavljaju smisleni opis i definiciju aktivnosti koje se odvijaju unutar određene organizacije. Model procesnog upravljanja kao jedan od modernih načina organiziranja i poslovanja javlja se krajem prošloga stoljeća, koji je imao za cilj povećati učinkovitost djelovanja organizacije u svim njezinim aspektima. Upravljanje poslovnim procesima kao model poslovanja je kroz svoj nastanak i razvoj, a osobito afirmaciju unutar poslovne prakse, doživjelo nekoliko neuspjeha, što je rezultiralo reinženjerstvom cjelokupnog sustava procesnog upravljanja. Cilj rada je analizirati poslovne procese unutar menadžmenta ljudskih potencijala te prikazati njihovu transformaciju unutar procesne transformacije organizacije. Metodom studije slučaja prikazat ćemo na koji je način provedena transformacija menadžmenta ljudskih potencijala pri uspostavi sustava upravljanja kvalitetom na primjeru Zavoda zdravstvenog osiguranja Hercegovačko-neretvanske županije Federacije Bosne i Hercegovine. Na temelju analize strukturnih promjena i sustava upravljanja kvalitetom bit će izvedeni zaključci o transformaciji menadžmenta ljudskih potencijala i sustava upravljanja poslovnim procesima te prijedlozi poboljšanja postojećih procesa.

Abstract (english)

Systematic human resource planning and management is an important area of any modern organization today, which increases business efficiency, product/service quality and creates a positive organizational climate and culture. Managing them requires the creation of a system that will include human resources analysis, planning, recruitment, selection and development, and career management to ensure that each employee is utilized. Business processes are a meaningful description and definition of activities that take place within a particular organization. The model of process management as one of the modern ways of organizing and operating appeared at the end of the last century, which aimed to increase the efficiency of the organization in all its aspects. Business process management has emerged as a business model through its emergence and development, and especially through affirmation within business practices, which has resulted in a reengineering of the entire process management system. The aim of the paper is to analyze the business processes within the human resources management and to present the transformation of them within the organizational process transformation. Through the case study method, we will show how the transformation of human resources management was carried out in establishing a quality management system based on the example of the Health Insurance Institute of Herzegovina-Neretva County/Canton of the Federation of Bosnia and Herzegovina. Based on the analysis of structural changes and quality management systems, conclusions will be drawn on the transformation of human resource management and business process management systems, as well as proposals for improvement of existing processes.

• Keywords: Upravljanje ljudskim potencijalima; ljudski potencijali; poslovni procesi; model procesnog upravljanja; sustav upravljanja kvalitetom; reinženjerstvo poslovnih procesa; Zavod zdravstvenog osiguranja Hercegovačko-neretvanske županije Federacije Bosne i Hercegovine
• Keywords (english): Human resources management; human resources; business processes; process management model; quality management system; business process reengineering; Health Insurance Institute of Herzegovina-Neretva County/Canton of Federation of Bosnia and Herzegovina.
• Language: croatian
• URN:NBN: urn:nbn:hr:148:828758
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2020-02-10 11:14:37