Zadovoljstvo poslom zaposlenika u malim i srednjim poduzećima u informacijskom sektoru

master's thesis

• Title (english): Job satisfaction of employees in small and medium organizations in the information sector
• Author: Lidija Vidaković
• Mentor: Ana Aleksić (mentor)
• Committee member: Ana Aleksić (predsjednik povjerenstva)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Committee member: Mihaela Mikić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Managerial Economics); Zagreb
• Defense date and country: 2020-06-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Economics of Entrepreneurship

Abstract

Zadovoljstvo poslom je jedna od često istraživanih tema u psihologiji i ekonomiji. U malim i srednjim poduzećima u informacijskom sektoru važno je istražiti zadovoljstvo poslom zato što mala i srednja poduzeća zauzimaju najveći udio u informacijskom sektoru Republike Hrvatske, a ako zaposlenici nisu zadovoljni, poduzeća mogu propasti. Poduzećima je bitno da su njihovi zaposlenici zadovoljni jer žele zadržati kvalitetne zaposlenike i smanjiti troškove novog zapošljavanja i obučavanja zaposlenika. Poduzeća koja prepoznaju potrebe zaposlenika i brinu o njihovom zadovoljstvu imaju produktivnije zaposlenike, profitabilnije poslovanje te su konkurentnija na tržištu.

U teorijskom dijelu rada objašnjena su obilježja i uloga zadovoljstva poslom, teorije zadovoljstva poslom, povezanost zadovoljstva poslom s ponašanjem zaposlenika te mjerenje zadovoljstva poslom. Objašnjena su i obilježja informacijskog sektora, malih i srednjih poduzeća u informacijskom sektoru kao i karakteristike vještina i radnih mjesta u informacijskom sektoru.

U okviru rada provedeno je empirijsko istraživanje zadovoljstva poslom u malim i srednjim poduzećima u informacijskom sektoru metodom anketnog upitnika na uzorku od 80 ispitanika. Istraživale su se razine zadovoljstva poslom i važnost pojedinih elemenata koji doprinose zadovoljstvu poslom. Dodatno, istražilo se zadovoljstvo poslom s obzirom na spol, dob, stupanj obrazovanja i radni staž zaposlenika u trenutnom poduzeću, ali i razlike među zaposlenicima u malim i srednjim poduzećima u informacijskom sektoru. Rezultati istraživanja pokazuju da su zaposlenici u malim i srednjim poduzećima u informacijskom sektoru zadovoljni svojim poslom. Zadovoljni su suradnicima, prirodom posla, komunikacijom, uvjetima rada i nadređenima, a neodlučni nagrađivanjem, plaćom, napredovanjem i pogodnostima. Muškarci su malo zadovoljniji nego žene, a ispitanici iz malih poduzeća su zadovoljniji od onih iz srednjih. Najzadovoljniji svojim poslom su ispitanici koji imaju manje od 25 godina, s visokom stručnom spremom te koji rade u trenutnom poduzeću manje od godinu dana.

Abstract (english)

Job satisfaction is one of the most frequently researched topics in psychology and economy. In small and medium sized companies in the information sector it is important to investigate job satisfaction because small and medium sized companies occupy the largest share in the information sector of the Republic of Croatia, and if employees are dissatisfied, companies may collapse. It is important for companies that their employees are satisfied because they want to keep quality employees and reduce the costs of new employment and employee training. Companies that recognize the needs of employees and care about their satisfaction have more productive employees, more profitable operations and are more competitive in the market.

The theoretical part of the paper explains the characteristics and role of job satisfaction, theories of job satisfaction, the relationship between job satisfaction and employee behavior and measuring job satisfaction. It also explains characteristics of the information sector, small and medium companies in the information sector as well as the characteristics of skills and jobs in the information sector.

The paper conducted an empirical research of job satisfaction in small and medium companies in the information sector using a survey questionnaire on a sample of 80 respondents. Job satisfaction levels and the importance of individual elements that contribute to job satisfaction were investigated. In addition, job satisfaction was researched with regard to gender, age, level of education and length of service of employees in the current company, but also differences among employees in small and medium companies in the information sector. The results of the research show that employee satisfaction in small and medium companies in the information sector are satisfied with their work. They are satisfied with coworkers, the nature of work, communication, working conditions and superiors, and are undecided about rewards, salary, promotion and benefits. Men are slightly more satisfied than women, and respondents from small companies are more satisfied than those from medium ones. The most satisfied with their job are respondents who are less than 25 years old, with a university degree and those who have been working in the current company for less than a year.

• Keywords: zadovoljstvo poslom; mala i srednja poduzeća; informacijski sektor
• Keywords (english): job satisfaction; small and medium organizations; information sector
• Language: croatian
• URN:NBN: urn:nbn:hr:148:367756
• Study programme: Title: Economics of Entrepreneurship; Study programme type: professional; Study level: specialist graduate; Academic / professional title: stručni specijalist/specijalistica poduzetništva (stručni specijalist/specijalistica poduzetništva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2020-06-29 10:29:06