Digitalizacija upravljanja kvalitetom

professional thesis

• Author: Filip Silić
• Mentor: Tomislav Baković (mentor)
• Committee member: Mario Spremić (predsjednik povjerenstva)
• Committee member: Mate Damić (član povjerenstva)
• Committee member: Tomislav Baković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2021-03-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Digitalizacija ubrzano mijenja način obavljanja poslovanja poslovnih subjekata na početku 21. stoljeća. U doba digitalizacije pažnja korisnika je u digitalnom svijetu, mijenjaju se obrasci ponašanja korisnika, dolazi do transformacije tradicionalnog koncepta poslovanja oblikujući novi pristup temeljen na digitalnoj tehnologiji. Digitalizacijom je obuhvaćen proces pretvaranja analognih procesa u digitalne, a digitalna transformacija se odnosi na temeljite promjene u organizaciji, mijenja bit i osnove organizacija, njihovih poslovnih modela te stvaranja dodane vrijednosti korištenjem digitalne tehnologije. Provedene promjene pod utjecajem digitalizacije stvaraju veću učinkovitost poslovnih procesa i poboljšavaju kvalitetu proizvoda i usluga. Prisutna četvrta industrijska revolucija, nazvana industrija 4.0 odnosi se na povezanost I integraciju sustava za prikupljanje podataka i analizu poslovanja te digitalizaciju poslovanja organizacije. Suočeni s izazovima koje donosi industrija 4.0 poslovni subjekti nastoje svoje poslovanje transformirati, a kvalitetu proizvoda i usluga prilagoditi novim trendovima. Digitalizacija upravljanja kvalitete u kontekstu industrije 4.0 vodi ka oblikovanju nove evaluacijske faze upravljanja kvalitetom, koncepta kvalitete 4.0. U kontekstu industrije 4.0 upravljanje kvalitetom se treba prilagoditi značajkama visoke tehnologije i inovacijama. Daljnji razvoj tehnologije vodi ka industriji 5.0 te novom konceptu upravljanja kvalitetom

Abstract (english)

Digitalization is rapidly changing the way businesses do business at the beginning of the 21st century. In the age of digitalization, the attention of users is in the digital world, the patterns of user behavior are changing, and there is a transformation of the traditional business concept that shapes a new approach based on digital technology. Digitalization encompasses the process of converting analog processes into digital. Digital transformation refers to fundamental changes in the organization. It changes the essence and fundamentals of organizations, their business models and creates added value using digital technology. Implemented changes under the influence of digitalization create greater efficiency of business processes and improve the quality of products and services. The present fourth industrial revolution, called Industry 4.0, refers to the interconnection and integration of data collection and business analysis systems and the digitalization of business organizations. Faced with the challenges posed by Industry 4.0, businesses are trying to transform their business, adapting the quality of products and services to new trends. Digitalization of quality management in the context of Industry 4.0 leads to the formation of new evaluation phases of quality management, the concept of quality 4.0. In the context of Industry 4.0, quality management needs to be tailored to the features of high technology and innovation. Further development of technology leads to industry 5.0 and a new concept of quality management.

• Keywords: digitalizacija; kvaliteta; upravljanje kvalitetom
• Keywords (english): digitalization; quality; quality management
• Language: croatian
• URN:NBN: urn:nbn:hr:148:773579
• Study programme: Title: Quality Management; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/ specijalistica upravljanja kvalitetom (sveučilišni/a specijalist/ specijalistica upravljanja kvalitetom)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-07-06 08:49:15