Transformation of business process management system through digitalization: a case of Infobip

master's thesis

• Title (croatian): Transformacija upravljanja poslovnim procesima kroz digitalizaciju: slučaj Infobip
• Author: Ivana Kolić
• Mentor: Ljubica Milanović Glavan (mentor); MBZ: 295783
• Committee member: Nikola Vlahović (predsjednik povjerenstva)
• Committee member: Tomislav Hernaus (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Informatics); Zagreb
• Defense date and country: 2021-09-16, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Business Informatics

Abstract

Without digitalization, today's World could hardly function. Digitalization drives our communication, business, services, and the entire world in which we live. This paper will describe what digitalization is and in what ways digital transformation has contributed to companies. There will be a general discussion about the business process management system and how it helps and contributes. In addition, it is stated how they are interconnected and how they work together for the success of a company. At the end of the paper, a company that uses a high level of digitalization, Infobip, is mentioned. It will describe how Infobip achieved a high level of success and how digitization helped.

• Keywords: digitalization; digital transformation; digital era; business process; business process management system; Infobip
• Language: english
• URN:NBN: urn:nbn:hr:148:823093
• Study programme: Title: Business economics; specializations in: Marketing in english, Managerial informatics, Management, Marketing, Trade and international business, Leadership; Course: Managerial informatics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-20 09:17:14