Upravljanje kvalitetom u zdravstvu s posebnim osvrtom na rehabilitacijske ustanove

master's thesis

• Title (english): Quality management in healthcare with special emphasis on rehabilitation institutions
• Author: Valentina Žugaj
• Mentor: Mate Damić (mentor); MBZ: 349184
• Committee member: Mate Damić (predsjednik povjerenstva)
• Committee member: Tomislav Baković (član povjerenstva)
• Committee member: Ivana Štulec (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2021-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Upravljanje kvalitetom u zdravstvu u Hrvatskoj regulirano je Zakonom o kvaliteti zdravstvene zaštite. Hrvatski zavod za zdravstveno osiguranje financijski stimulira zdravstvene ustanove za unapređenje kvalitete pruženih usluga, međutim odredbe Hrvatskog zavoda za zdravstveno osiguranje ne mogu se primijeniti na rehabilitacijske ustanove. Uz to postoji mogućnost upravljanja kvalitetom i dodatnim aktivnostima uz one koje su određene u okviru Zakona, a tome se u hrvatskim zdravstvenim ustanovama ne posvećuje dovoljno pažnje. Ovim radom napravljen je teorijski okvir sustava upravljanja kvalitetom koristeći stručnu literaturu iz područja upravljanja kvalitetom. Posebno su obrađene rehabilitacijske ustanove i analiziran je sustav upravljanja kvalitetom Lječilišta Topusko. Prikupljeni podaci i zaključci doprinijeti će unapređenju sustava upravljanja kvalitetom u zdravstvu u Hrvatskoj, a poglavito Lječilištu Topusko i ostalim rehabilitacijskim ustanovama.

Abstract (english)

Quality management in healthcare in Croatia is regulated by the Health Care Quality Act. The Croatian Health Insurance Institute financially stimulates health institutions to improve the quality of services provided, however, the provisions of the Croatian Health Insurance Institute cannot be applied to rehabilitation institutions. In addition, there is the possibility of quality management along the Law, and not enough attention is paid to this in Croatian health institutions. This paper created a theoretical framework of the quality management system using professional literature in the field of quality management. Rehabilitation insti-tutions were specially processed and the quality management system of Health Spa Topusko was analyzed. The collected data and conclusions will contribute to the improvement of the quality management system in healthcare in Croatia, especially the Health Spa Topusko and other rehabilitation institutions.

• Keywords: kvaliteta; upravljanje kvalitetom; zdravstvo; rehabilitacijske ustanove
• Keywords (english): quality; quality management; health care; rehabilitation institutions
• Language: croatian
• URN:NBN: urn:nbn:hr:148:097405
• Study programme: Title: Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-09-22 20:54:58