Povezanost interpersonalnih sukoba i sindroma sagorijevanja u Republici Hrvatskoj

master's thesis

• Title (english): The relationship between interpersonal conflicts and burnout syndrome in Croatia
• Author: Lucca Kovač
• Mentor: Matija Marić (mentor)
• Committee member: Tomislav Hernaus (predsjednik povjerenstva)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2021-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

U ovom radu opisane su teorijske spoznaje o pojavama sindroma sagorijevanja na poslu i interpersonalnih sukoba u radnom okruženju. Cilj istraživanja je bio ispitati postoji li povezanost dvaju navedenih pojava te utvrditi njezinu značajnost. Empirijski dio rada označava istraživanje provedeno pomoću anketnog upitnika koji se sastoji od pitanja vezana za kontrolne varijable i mjerne instrumente interpersonalnih sukoba i sindroma sagorijevanja na poslu.
Nakon provedene deskriptivne statističke analize, korelacijske analize i regresijska analize, dobiveni rezultati su ukazali na postojanost povezanosti interpersonalnih sukoba i sindroma sagorijevanja na poslu, a pritom je najznačajniji utjecaj na sagorijevanje imao sukob vezan za međuljudske odnose koji je zapravo jedan od dva oblika interpersonalnog sukoba u radnom okruženju.

Abstract (english)

First part of this research includes theoretical knowledge about interpersonal conflicts at work and burnout syndrome. Purpose of this paper was to establish if there is any relationship between interpersonal conflict and burnout syndrome and how significant is that relationship. Empirical part of the work contains results given by the research that is conducted using survey questionnaire which contained questions about respondents and their work.
After that, they had to respond to questions that are used in measuring instruments of interpersonal conflict and burnout syndrome. Finally, the analysis have been made (descriptive statistical, correlation and regression) and it has shown that the relationship between interpersonal conflict and burnout syndrome exist, especially in the correlation of relationship conflict and burnout syndrome.

• Keywords: sagorijevanje; sukob; iscrpljenost; depersonalizacija; sindrom
• Keywords (english): burnout; conflict; exhaustion; depersonalization; syndrome
• Language: croatian
• URN:NBN: urn:nbn:hr:148:993206
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-30 12:05:13