Upravljanje kvalitetom na primjeru HEP D.D.

undergraduate thesis

• Title (english): Quality management on the example of the HEP D.D.
• Author: Monika Mikulić
• Mentor: Luka Buntić (mentor)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2023-06-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Rad se sastoji od četiri poglavlja. Prvo poglavlje odnosi se na uvodni cilj i svrhu, drugi dio definiranje pojma upravljanje kvalitetom i standarda, treći na analizu poslovanja i povijest HEP D.D., a četvrto poglavlje sastoji se od definiranja upravljanja kvalitetom u HEP D.D. Upravljanje kvalitetom predstavlja ključni faktor u svim organizacijama, omogućuje da se isporuči proizvod i usluga koji su u skladu s očekivanjima korisnika. U ovom radu pisalo se o kvaliteti u HEP D.D. (elektroprivreda). U svojoj organizaciji koristi razne standarde upravljanja poput ISO 14001;2015, ISO 45001;2018, i slične. Primjenom sustava upravljanja kvalitetom HEP D.D. je uspostavio jasne i definirane procese sa svrhom usavršavanja.

Abstract (english)

The work consists of four chapters. The first chapter refers to the introductory goal and purpose, the second part defines the concept of quality management and standards, the third part deals with the analysis of business and the history of HEP D.D. , and the fourth chapter consists of defining quality management in HEP ​​D.D. Quality management is a key factor in all organizations, enabling the delivery of products and services that meet customer expectations. In this paper, it was written about quality in HEP ​​D.D. (power industry). In its organization, it uses various management standards such as ISO 14001; 2015, ISO 45001; 2018, and similar. By applying the quality management system HEP D.D. has established clear and defined processes with the purpose of improvement.

• Keywords: kvaliteta; HEP D.D.; ISO standardi; modeli upravljanja; organizacija; razvoj
• Keywords (english): managment; organization; HEP D.D.; quality; business
• Language: croatian
• URN:NBN: urn:nbn:hr:148:034688
• Study programme: Title: Business Economics; Study programme type: professional; Study level: undergraduate; Academic / professional title: stručni/a pristupnik/pristupnica ekonomije (stručni/a pristupnik/pristupnica ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2023-06-29 11:01:04