Consumers satisfaction with organization of public transport during corona crisis

master's thesis

• Author: Mihovil Vrkljan
• Mentor: Dora Naletina (mentor)
• Committee member: Dora Naletina (predsjednik povjerenstva)
• Committee member: Kristina Petljak (član povjerenstva)
• Committee member: Ivana Štulec (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2020-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Public transport is a type of transporting services accessible to all users under the same conditions. Public transport between cities is dominated by airlines, coaches, and intercity rail, while in the cities and urban areas is provided by city buses, trolleybuses, trams, and passenger trains. It's viewed as an essential component of the overall transportation planning and management process. Thus, public transport has become an active driver of the economic development of all modern countries.Nowadays, the world is gripped by the global pandemic crises that will have an enormous impact on businesses all over the world and all types of transport activities. One of the most affected activities by this global crisis is transportation businesses. Corona crisis has influenced and contributed to changes in the public transport system and its performances and prices. Customers had to adapt to new ways of participating in public transport, possibly new fees, and different ways of approaching public transport. The goal of this paper is to investigate the satisfaction of advantages or dissatisfaction with public transport services on Croatian customers, its availability, and new measures and ways of using public transport during the crisis.

• Keywords: transport; public transport; sustainability; corona crisis; consumers satisfaction; passengers
• Language: english
• URN:NBN: urn:nbn:hr:148:862293
• Study programme: Title: Business economy; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to authenticated users
• Created on: 2020-09-23 10:58:04