Consumers satisfaction with organization of public transport during corona crisis

diplomski rad

• Autor: Mihovil Vrkljan
• Mentor: Dora Naletina (mentor)
• Član povjerenstva: Dora Naletina (predsjednik povjerenstva)
• Član povjerenstva: Kristina Petljak (član povjerenstva)
• Član povjerenstva: Ivana Štulec (član povjerenstva)
• Ustanova koja je dodijelila akademski / stručni stupanj: Sveučilište u Zagrebu; Ekonomski fakultet; (Katedra za trgovinu i međunarodno poslovanje); Zagreb
• Datum i država obrane: 2020-09-22, Hrvatska
• Znanstveno / umjetničko područje, polje i grana: DRUŠTVENE ZNANOSTI; Ekonomija; Trgovina i turizam

Sažetak

Public transport is a type of transporting services accessible to all users under the same conditions. Public transport between cities is dominated by airlines, coaches, and intercity rail, while in the cities and urban areas is provided by city buses, trolleybuses, trams, and passenger trains. It's viewed as an essential component of the overall transportation planning and management process. Thus, public transport has become an active driver of the economic development of all modern countries.Nowadays, the world is gripped by the global pandemic crises that will have an enormous impact on businesses all over the world and all types of transport activities. One of the most affected activities by this global crisis is transportation businesses. Corona crisis has influenced and contributed to changes in the public transport system and its performances and prices. Customers had to adapt to new ways of participating in public transport, possibly new fees, and different ways of approaching public transport. The goal of this paper is to investigate the satisfaction of advantages or dissatisfaction with public transport services on Croatian customers, its availability, and new measures and ways of using public transport during the crisis.

• Ključne riječi: transport; public transport; sustainability; corona crisis; consumers satisfaction; passengers
• Jezik: engleski
• URN:NBN: urn:nbn:hr:148:862293
• Studijski program: Naziv: Poslovna ekonomija, smjer Trgovina na engleskom jeziku; Vrsta studija: sveučilišni; Stupanj studija: diplomski; Akademski / stručni naziv: magistar/magistra ekonomije (mag.oec.)
• Vrsta resursa: Tekst
• Način izrade datoteke: Izvorno digitalna
• Prava pristupa: Pristup svim korisnicima iz sustava znanosti i visokog obrazovanja RH
• Datum i vrijeme pohrane: 2020-09-23 10:58:04