Povezanost marke i potrošačkih navika na primjeru e-trgovine sportske opreme

master's thesis

• Title (english): Relationship between brand and consumer habits on the example of e-commerce of sporting goods
• Author: Tomislav Knežević
• Mentor: Blaženka Knežević (mentor)
• Committee member: Kristina Petljak (predsjednik povjerenstva)
• Committee member: Dario Dunković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Trade and International Business); Zagreb
• Defense date and country: 2021-09-28, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Trade and Tourism

Abstract

Danas, uz stalni napredak tehnologije i interneta gotovo je nezamisliv oblik poslovanja u kojem nije prisutna elektronička trgovina. Potrošači širom svijeta sve češće posežu za korištenjem e-trgovine i pametnih telefona kako bi obavili kupovinu online. Veliku ulogu u stvaranju novih navika kod potrošača ima vrijeme odnosno ušteda vremena koju takav način kupovine omogućuje. I dok je e-trgovina relativno novi koncept s druge strane nalaze se marke sportske opreme koje postoje stoljećima. Njihov način prilagodbe kroz sve faze razvoja u svim godinama postojanja mogao bi se proučavati u nedogled. Stoga će tema ovog diplomskog rada biti istraživanje utjecaja marke na potrošačke navike u e-trgovini sportske opreme. U radu će se kroz primjer sportske opreme definirati koje su to glavne dimenzije i vrijednosti marke, istaknut će se važnost pametnog upravljanja markom te kako i na koji način razvoj tehnologije utječe na kupovne navike potrošača, kakve stavove potrošači imaju vezane uz elektroničku trgovinu i koje su glavne prednosti i nedostaci e-trgovine. Osim toga istraživanjem će se dobiti uvid u to kakve su preferencije potrošača pri odabiru marke sportske opreme i koliko je pandemija COVID-19 utjecala na promjenu navika kod potrošača u vidu korištenja online kupovine.

Abstract (english)

Today, with the constant advancement of technology and Internet, it is an almost unthinkable form of business in which e-commerce is not present. Consumers around the world are increasingly using e-commerce and smartphones to make purchases online. Time plays a big role in creating new habits for consumers and the time savings that such a way of shopping enables. While e-commerce is somewhat new concept, on the other hand, there are brands of sporting goods that have existed for centuries. Their way of adapting through all stages of development in all years of existence could be studied indefinitely. Therefore, the topic of this thesis is the research of the impact of the brand on consumer habits in e-commerce of sporting goods. The paper defines (through the example of sports brand) what are the main dimensions and values of the brand and emphasise the importance of smart brand management and what impact does the development of technology have on consumer buying habits, what attitudes consumers have regarding e-commerce and what are the main advantages and disadvantages of e-commerce. In addition, the research provides insight into what consumer preferences are when choosing a sports brand and how much the COVID-19 pandemic has affected the change in consumer habits in the form of using online shopping.

• Keywords: e-trgovina; marka; sportska oprema; COVID-19; Internet
• Keywords (english): e-commerce; brand; sporting goods; COVID-19; Internet
• Language: croatian
• URN:NBN: urn:nbn:hr:148:601536
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-28 12:11:09