Uloga upravljanja kvalitetom u smanjenju troškova proizvodnih i uslužnih poduzeća

master's thesis

• Title (english): The role of quality management in cost reduction within manufacturing and service companies
• Author: Josip Šafranko
• Mentor: Jasna Prester (mentor)
• Committee member: Jasna Prester (predsjednik povjerenstva)
• Committee member: Tomislav Hernaus (član povjerenstva)
• Committee member: Matija Marić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; (Department of Organization and Management); Zagreb
• Defense date and country: 2021-10-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Svrha je ovog diplomskog rada teorijski i empirijski istražiti ulogu upravljanja kvalitetom u smanjenju troškova proizvodnih i uslužnih poduzeća. Potrebno je ispitati kako pojedine metode upravljanja kvalitetom djeluju prvenstveno na smanjenje troškova, ali i efekte njihova korištenja na ukupne financijske rezultate poduzeća.
Empirijsko istraživanje provedeno je metodom anketnog upitnika te su u uzorku obuhvaćena proizvodna poduzeća. Nizom pitanja saznate su informacije vezane uz korištenje određenih metoda upravljanja kvalitetom od strane obuhvaćenih poduzeća, kao i informacije o financijskim pokazateljima te internim i eksternim troškovima kvalitete.
Dobiveni rezultati pokazat će postoji li značajna razlika u korištenju određenih metoda upravljanja kvalitetom na smanjenje troškova promatranih proizvodnih i uslužnih poduzeća. Na dobivene rezultate imat će utjecaj i ograničenja istraživanja koja uključuju veličinu uzorka kao i činjenicu da su uzorkom obuhvaćena samo hrvatska poduzeća.

Abstract (english)

The purpose of this thesis is to theoretically and empirically explore the role of quality management in cost reduction within manufacturing and service companies. It is necessary to examine how each individual quality management method acts primarily in relation to cost reduction, but also to examine the effects of their use on the overall financial results of the company.
Empirical research was conducted by using the method of survey questionnaire and the sample included manufacturing companies. Numerous questions provided information related to the use of certain quality management methods by the companies involved, as well as information on financial indicators and internal and external quality costs.
The obtained results will show if that there is a significant difference in the use of certain quality management methods to reduce the costs of the observed manufacturing and service companies. The results will certainly be influenced by the limitations of the research, which include the size of the sample as well as the fact that only croatian companies will be included in defining the sample.

• Keywords: upravljanje kvalitetom; troškovi kvalitete; ulaganje u kvalitetu
• Keywords (english): quality management; quality costs; investing in quality
• Language: croatian
• URN:NBN: urn:nbn:hr:148:398654
• Study programme: Title: Business Economics; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-10-22 18:24:59